Joanne Brownlee

Conducts reviews of all types of residential loans in accordance with the bank's Quality Assurance & Control program and accepted agency Quality Control standards. Responsible for ensuring that the loans are of investment quality, were processed and underwritten according to bank policy as well as secondary market,
investor guidelines, comply with all applicable federal and state laws / regulations.

Credit Card Operations Servicing:

• Short-term assignment where I assumed full ownership of a process that was entailed on a daily basis, reviewing and fulfilling/distributing customer initiated service request that are captured in Pinacle during Treasury Management processing.

4506-C:

• Reviewed all 4506-C and made corrections on a as needed basis, as well as worked with a 3rd party site to order transcripts from the IRS.
• Input all of the AKA from the credit reports and sent them to OFAC.

• Setup Conventional and Secondary loans in Cadence
• Setup the Modifications on Construction Loans for them to be booked
• Setup the Initial Construction Loans, before the home is built or renovated
• Upload all loans to E2A at the end of the day
  Key checks to the check log and pass them to the appropriate department or add them to the GL account for accounting
• Research unworkable loan
• Sent out corrected documents to the borrower's to sign in order to clear a unworkable loans, or to clear an exception on a loan
• Clear exceptions on loans out of the QRE system
• Pull the Alnova Balance Report when needed.
• Pull the Closed Loan Missing Package Report when needed.
• Test Loans in Cadence when updates are due to go in to make changes in the system
• Assist with opening closing packages from FED EX and UPS
• Scan executed closing packages into Cadence.
• Answer all incoming emails from various departments.
• Assist with correcting Mortgage's/DOT and having them re-recorded at the County Courthouse.
• Audit Real Estate and Forbearance Loans to make sure the required documents are in the loan package and they are all signed and dated, as well as notarized where needed.
• Request any documents that are missing or incorrect.
• Follow up with the processors, closers and closing agents for the status of the required documents.
• Mail out documents to the customers that were not signed and are required in order for the loan to be booked.
  Cite Exceptions.
• Set the loan up in E-3 and send it to booking to be booked.
• Upload missing documents into Blitz Doc.
  E-Ship the loan out of Blitz Doc to the bank's image system

Loan Processing / Document Reviewed:

• Reviewed ALS, TYSY and Real Estate Loans to make sure all the require documents were in the loan package and they were signed and dated.
• Request additional documents as needed.
• Placed exceptions on the officer report if the required documents were missing or not signed

Manually Booked:

• ALS Consumer Loan
• Small Business Lines Of Credit
• Real Estate Portfolio Loans
• Real Estate Loan Held For Sale (Secondary RE Loans)

• Assisted customers with banking transactions and inquiries.
• Found resolutions to customers issues
• Provided consistent quality customer service.
• Responded to and resolved customer's questions and issues related to automobile loans.
• Worked with little or no supervision