Highly experienced administrative professional with over 40 years of expertise in organizational management and customer service. Adept at multi-tasking, problem-solving, and fostering essential interpersonal relations within professional settings.
To leverage extensive administrative skills and experience to contribute effectively in a dynamic and growth-oriented environment, focusing on delivering high-quality support and fostering strong organizational practices.
Overview
42
42
years of professional experience
Work History
Training Strategy and Program Analyst
DoD, Department of the Army
Fort Eustis, VA
12.2007 - 09.2025
Developed and implemented comprehensive training programs to enhance operational efficiency.
Collaborated with cross-departmental teams to identify training needs and tailor programs accordingly.
Analyzed training data to forecast future needs and improve ongoing programs.
Ensured all training complied with government standards and protocols.
Managed budget allocations for training resources and tools effectively.
Analyzed program performance metrics to identify areas for operational improvement and resource allocation.
Coordinated cross-functional teams to ensure alignment on project objectives and deliverables.
Developed comprehensive reports summarizing program outcomes and recommendations for senior leadership review.
Implemented strategic initiatives to enhance program efficiency and streamline processes across multiple departments.
Mentored junior analysts in data analysis techniques and best practices for reporting methodologies.
Evaluated policy compliance to ensure adherence to federal regulations and organizational standards.
Facilitated workshops to promote knowledge sharing and improve team collaboration on complex projects.
Led assessments of program effectiveness, driving continuous improvement through data-driven decision-making strategies.
Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
Trained team members on new software tools, improving overall productivity and efficiency.
Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
Reviewed program implementation plans to assess risk and feasibility.
Analyzed unstructured information to derive key insights.
Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
Managed cross-functional teams, resulting in successful completion of program objectives.
Oversaw recruitment and training of new team members, ensuring high level of competence and commitment to program objectives.
Streamlined stakeholder reporting mechanisms, making it easier to assess program impact and make informed decisions.
Led cross-functional teams in execution of program initiatives, ensuring projects were completed on time and within budget.
Improved stakeholder satisfaction with regular update meetings, keeping all parties informed on project progress and challenges.
Streamlined data analysis processes, significantly reducing time spent on monthly reports.
Initiated feedback loop with program participants, leveraging insights gained to fine-tune program offerings.
Analyzed user feedback to drive program enhancements, ensuring offerings met evolving needs of community.
Enhanced program visibility and stakeholder engagement by organizing and leading public forums and workshops.
Conducted comprehensive risk assessments for projects, mitigating potential issues before they impacted program timelines or outcomes.
Evaluated vendor proposals for cost-effectiveness, technical feasibility, and alignment with program objectives.
Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.
Optimized resource allocation through careful analysis of program requirements and constraints.
Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
Helped solve diverse program problems with in-depth analysis.
Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
Collaborated with stakeholders to define clear program goals and establish performance metrics.
Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
Implemented quality assurance measures, leading to a significant reduction in errors and rework.
Enhanced team collaboration by implementing new project management software, facilitating easier communication and project tracking.
Developed and maintained comprehensive project documentation, ensuring all team members had access to necessary information for project success.
Evaluated program performance, identifying areas for improvement and implementing changes to increase effectiveness.
Implemented quality control measures for all program deliverables, elevating standard of outputs and increasing participant satisfaction.
Fostered culture of continuous improvement, encouraging team feedback and suggestions on process enhancements.
Conducted thorough market research to inform strategic planning, laying groundwork for impactful program adjustments.
Coordinated with external partners to expand program reach and impact, building beneficial relationships that supported program goals.
Negotiated with vendors to secure cost-effective services and materials, contributing to budget efficiency.
Optimized budget allocation for projects, reducing unnecessary expenses and directing funds toward high-impact areas.
Tailored communication strategies to different stakeholder groups, enhancing message reception and program support.
Spearheaded development of new tracking system, significantly improving accuracy and reliability of program data.
Produced detailed and relevant reports for use in making business decisions.
Gathered, documented, and modeled data to assess business trends.
Evaluated current processes to develop improvement plans.
Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Reviewed internal systems and organized training plans to address areas in need of improvement.
Conducted thorough reviews of operations to devise and deploy improvement strategies.
Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Leveraged on-site observation and personal interviews to identify team and individual strengths.
Recommended [Type] operational improvements based on tracking and analysis of [Type] data.
Restructured procedures through coordination with compliance director to create and execute projects.
Training Requirements Analyst
DoD, Department of the Army
12.2007 - 02.2020
Assessed training requirements and formulated strategies to address gaps.
Coordinated with multiple departments to streamline training initiatives.
Drafted detailed reports and documentation to support training objectives.
Implemented feedback mechanisms to refine training processes for better engagement.
Facilitated workshops to educate staff on new training technologies and methodologies.
Human Resources Assistant (Military)
DoD, Department of the Army
02.2006 - 12.2007
Reviewed and processed commissioning packets for Reserve Officer Training Corps (ROTC) commissionees.
Scheduled graduating cadets for training opportunities at training camps and school locations.
Processed commissioning orders, assigning cadets to Army Branch training.
Managed program assigning newly commissioned officers to participate in ROTC recruitment program at colleges and universities.
Training Strategy and Program Analyst
Army
09.1983 - 09.2003
Managed logistical support functions within the administrative sector of the Army.
Streamlined office procedures to improve efficiency within the unit.
Coordinated communication across branches to ensure cohesive operations.
Supervised junior staff members, providing guidance and professional development.
Ensured security clearance protocols were adhered to in the management of sensitive materials.
Education
Associate of Science - Associate of Science in General Studies
Northern Virginia Community College
Woodbridge, VA
High School Diploma -
Charles E. Shea Senior High School
Pawtucket, RI
Skills
Attention to Detail
Written Communication
Problem-solving
Coaching and Mentoring
Basic PowerPoint
Typing
Organizational Management
Multi-tasking
Customer Service
Cross-functional Collaboration
Dependable and reliable
Microsoft Excel
Motivated to learn
Proficient in Microsoft Word
Proficient in Microsoft Outlook
Proficient in Microsoft Excel
Proficient in
Data collection
Client relationship management
Reliability
Effective communication
Adaptability and flexibility
Active listening
Team collaboration
Organizational skills
Employee training
Professionalism
Interpersonal communication
Time management abilities
Written communication
Professional demeanor
Analytical skills
Train staff
Analyze data
Teamwork
Customer service
Attention to detail
Problem-solving abilities
Multitasking Abilities
Accomplishments
Achieved [Result] by introducing [Software] for [Type] tasks.
Supervised team of [Number] staff members.
Achieved [Result] by completing [Task] with accuracy and efficiency.
Achieved [Result] through effectively helping with [Task].
Languages
English
Native or Bilingual
Peak performance and proficiency
Commendation and Achievement - Civilian service performance and proficiency
Commendation and Achievement - Military peak performance and proficiency
Distinguished Service - Dedicated to longevity of achieving personal and professional goals
Unit Citations - Able to work with a team
Overseas Campaign - Experience with cultural diversity
Good Conduct - Ability to act appropriately and follow rules/instruction
Professional Development - Continuing education and skill enhancement
Marksmanship - Ability to develop and master techniques and skills
Training - Willingness to pursue new skills and abilities
Timeline
Training Strategy and Program Analyst
DoD, Department of the Army
12.2007 - 09.2025
Training Requirements Analyst
DoD, Department of the Army
12.2007 - 02.2020
Human Resources Assistant (Military)
DoD, Department of the Army
02.2006 - 12.2007
Training Strategy and Program Analyst
Army
09.1983 - 09.2003
Associate of Science - Associate of Science in General Studies
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC