Joanne Caldiero
East Stroudsburg,USA
Summary
Solutions-driven leader with over 20 years of experience in clinical care, quality improvement, and patient safety. Expertise in nursing leadership across Acute Care, Long-Term Care, Outpatient, Home Health, and Hospice services, with a strong understanding of regulatory requirements. Proficient in EMR systems including Homecare Homebase and Matrix Care. Holds RN compact license.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Clinical Director
Ennoblecare Hospice
Hackettstown, NJ
12.2024 - 07.2025
- Conducted census of 250 hospice patients to ensure accurate data collection
- Oversaw management of clinical staff, enhancing team performance and care quality
- Educated new field staff on regulations and compliance standards
- Developed training programs focused on best practices in palliative care
- Implemented initiatives for quality improvement, raising service delivery standards
- Collaborated with healthcare providers to optimize patient treatment strategies
- Ensured compliance through oversight of patient care plans and documentation accuracy
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities
Director of Clinical Operations
Heart Of Gold Home Health
East Stroudsburg, PA
11.2023 - 12.2024
- Company Overview: company closed
- Manage all clinical and financial operations of a start-up home health company
- Ensure compliance with regulatory agencies
- Grew census from 5 patients to 80 in 7 months
- Oversaw daily operations of clinical staff and service delivery. Grew to a 4.5-star agency on CMS Care Compare
- Implemented quality assurance measures for compliance standards
- Facilitated communication between patients, families, and healthcare providers
- Reviewed and updated policies to enhance operational efficiency
- Managed the budgeting and financial planning processes and identified opportunities for cost savings through improved operational efficiencies
- Participated in strategic planning initiatives aimed at optimizing organizational resources while maintaining high standards of care delivery
- Supervised a team of clinical operations professionals, providing guidance and mentorship as needed
Director of Clinical Operations/Nurse Clinical Manager
Bayada Hospice
East Stroudsburg, PA
02.2018 - 01.2023
- Directed clinical operations for hospice offices, ensuring high-quality service delivery
- Developed comprehensive training programs to elevate patient care standards
- Analyzed operational workflows, implementing enhancements to improve efficiency
- Managed compliance with regulatory standards, maintaining operational integrity
- Monitored patient outcomes to evaluate treatment effectiveness within organization
- Maintained proactive compliance measures with regulatory agencies
- Achieved hospice nurse certification (CHPN), demonstrating commitment to excellence
Director of Nursing
Bentley Commons at Paragon Village
Hackettstown, NJ
03.2017 - 11.2018
- Directed nursing department operations for 85-bed assisted living facility, including leadership and budgeting
- Supervised over 40 staff members to maintain high standards of care
- Managed Quality Assurance, Safety Committee, and Resident Council initiatives
- Developed and enforced policies and procedures ensuring compliance with regulatory agencies
- Led performance improvement team utilizing Lean methodology, increasing resident occupancy from 82% to 100%
- Implemented patient care process changes in collaboration with interdisciplinary team, enhancing relationships with physicians
- Reengineered staffing model by replacing less skilled technicians with licensed practical nurses, improving resident satisfaction
Nursing Director of Outpatient Wound Center
Hackettstown Medical Center
Hackettstown, New Jersey
01.2012 - 01.2017
- Oversaw wound and vascular patient care for 111-bed acute care hospital with 6,800 annual visits
- Directed a team of 10 direct reports to improve operational effectiveness
- Managed revenue cycle, scheduling, registration, treatment, coding, and charge entry processes
- Increased wound center volume by 66%, elevating patient visits from 75 to 125 weekly
- Exceeded contribution margin expectations set by CFO through strategic management
- Led performance improvement team utilizing Lean methodology to enhance patient turnaround time
- Achieved accreditation for Hyperbaric Oxygen center as one of seven facilities in NJ
- Boosted overall patient satisfaction score from 50% to 89% according to Press Ganey
Manager of Clinical Practice
Gentiva Home Health Services
Stroudsburg, PA
02.2011 - 06.2013
- Managed the clinical operations of a large home health agency
- Increased volume 130% in 2 ½ years; Censes grew from 80 to 185 patients
- Supervision on 15+ staff members
- Oversight of operational issues, regulations, and compliance
- Education of all nursing personnel using evidence based practice
- Reason for leaving- Graduated with a dual masters in Nursing and Health Care Administration and wanted to move to a more appropriate position
- Reason for leaving- Finished my dual masters in nursing and health care administration and wanted to move to a different position
Clinical Resource Coordinator
Smith and Nephew Advanced Wound Care Company
Fort Worth, TX
01.2006 - 01.2011
- Supervision and management of clinical team
- Educated healthcare facilities, physicians, nursing staff
- Achieved financial goals
- Reason for leaving- company laid off all nurses
Case Manager/Registered Nurse
New York State Department of Health
Goshen, NY
01.2000
- Case management of patients in the community
- Developed and monitored individualized plans of care
- Provided coaching, information, and support to patients and families
- Empowered patients to make independent medical and lifestyle choices
- Communicated with medical and behavioral providers on patient’s behalf
Registered Nurse
Catskill Regional Medical Center
Harris, NY
01.1989
- Med-surg nurse
- Telemetry/cardiac/ER/post-op nurse
Education
Masters of Health Care Administration - MHA
University of Phoenix
01.2011
Masters of Nursing - MSN
University of Phoenix
01.2011
Bachelors of Science in Nursing - BSN
New York State University of New Paltz
01.1998
Associates degree - nursing
Sullivan County Community College
01.1989
Certification
- Nationally Certified in Wound Care
- Nationally certified as a hospice nurse (CHPN)
- Chronic Care Professional (CCP) Health Coach
Affiliations
- American Nurses Association
- Undersea & Hyperbaric Medical Society
- Wound Care Education Institute
- NHPCO
Timeline
Clinical Director
Ennoblecare Hospice
12.2024 - 07.2025
Director of Clinical Operations
Heart Of Gold Home Health
11.2023 - 12.2024
Director of Clinical Operations/Nurse Clinical Manager
Bayada Hospice
02.2018 - 01.2023
Director of Nursing
Bentley Commons at Paragon Village
03.2017 - 11.2018
Nursing Director of Outpatient Wound Center
Hackettstown Medical Center
01.2012 - 01.2017
Manager of Clinical Practice
Gentiva Home Health Services
02.2011 - 06.2013
Clinical Resource Coordinator
Smith and Nephew Advanced Wound Care Company
01.2006 - 01.2011
Case Manager/Registered Nurse
New York State Department of Health
01.2000
Registered Nurse
Catskill Regional Medical Center
01.1989
Masters of Health Care Administration - MHA
University of Phoenix
Masters of Nursing - MSN
University of Phoenix
Bachelors of Science in Nursing - BSN
New York State University of New Paltz
Associates degree - nursing
Sullivan County Community College
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