Joanne Della Barba
Kingston,MA
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cleaner/Owner
Clean Freaks Cleaning Co
Kingston MA , MA
03.2007 - Current
- Daily operations of business
- Customer Service
- Answering phone
- booking appointments/scheduling
- quotes for pricing
- problem solving
- Finances of business
- Etc
Pharmacy Technician
CVS Pharmacy
Manchester, NH
05.2011 - 03.2012
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Customer service
- Assisting patients to find products needed
- Restocking Pharmacy
- entering RX's into system
Pharmacy Technician
CVS Pharmacy
Norwood , MA
03.2010 - 05.2011
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Customer service
- Assisting patients to find products needed
- Restocking Pharmacy
- entering RX's into system
Real Estate Paralegal
Law Office of T.F. Williams
Quinc, MA
03.1997 - 08.2010
- Researched zoning ordinances, deed restrictions and other legal documents related to properties.
- Assisted in the preparation of loan documentation packages for lenders.
- Assisted in preparing closing packages and handled post-closing matters.
- Notarizing documents
- Scheduling closing
- Keep all parties up to date with status of the process
Manager
Ocean East Restaurant
Dorchester , MA
04.1997 - 04.2009
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved conflicts among employees in an effective manner.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
Vocational/Trade Certification - EMT
Ems Institute of NE
Carver, MA03-2017
Vocational/Trade Certification - Medical Assisting
Kaplan University
Charlestown, MA08-2005
Some College (No Degree) - Paralegal Studies
Quincy College
Quincy, MASkills
- Housekeeping
- Chemical Handling
- Quality Assurance
- Steam Cleaning
- Exceptional time management
- Cleaning and sanitizing
- Sanitation Practices
- Customer Service
- Health and Safety Regulations
- Safe cleaning with chemicals
- Proper chemical handling
- Interior and exterior cleaning
Certification
- Notary Public
- NCMA
- EMT
References
References available upon request.
Timeline
Pharmacy Technician
CVS Pharmacy
05.2011 - 03.2012
Pharmacy Technician
CVS Pharmacy
03.2010 - 05.2011
Cleaner/Owner
Clean Freaks Cleaning Co
03.2007 - Current
Manager
Ocean East Restaurant
04.1997 - 04.2009
Real Estate Paralegal
Law Office of T.F. Williams
03.1997 - 08.2010
Vocational/Trade Certification - EMT
Ems Institute of NE
Vocational/Trade Certification - Medical Assisting
Kaplan University
Some College (No Degree) - Paralegal Studies
Quincy College
- Notary Public
- NCMA
- EMT
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