Jennifer Gilkerson
Slidell,LA
Overview
30
30
years of professional experience
Work History
Buisness owner - House Cleaner
Self-employeed
Slidell, LA
01.2009 - Current
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Cocktail Server
Casino Magic / Penn National Gaming
Bay St Louis, Mississippi
02.1994 - 08.2005
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Provided attentive service, regularly checking on guests to ensure their needs were met.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Maintained order efficiency and accuracy through clear communication with all casino staff, earning numerous recommendations from satisfied customers.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
Cosmetology - Licensed Cosmetologist
Paul Mitchell The School
Slidell, LA06.2007
Diploma - Graduate
Homer High School
Homer, NY1992
Skills
- Payment Collection
- Customer Service
- Housekeeping
- Excellent Oral and Written Communication
- Cleaning and Organizing Abilities
- Guest Satisfaction
- Cash Register Operation
- Liquor, Beer and Wine Knowledge
- Anticipating Guest Needs
- High-Volume Environments
- Handling Difficult Customers
- Energetic and Outgoing
- Responsible Serving
- Professional Service Standards
- Social Skills
Timeline
Buisness owner - House Cleaner
Self-employeed
01.2009 - Current
Cocktail Server
Casino Magic / Penn National Gaming
02.1994 - 08.2005
Cosmetology - Licensed Cosmetologist
Paul Mitchell The School
Diploma - Graduate
Homer High School