Gessica Hart
Camp Hill,PA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
16
16
years of professional experience
Work History
House Cleaner /Small Business Owner
GBCJ Cleaning Services LLC
01.2022 - Current
- Informed and sold clients on additional services.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
House Cleaner
GR Reboucas
05.2018 - 01.2020
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Emptied trashcans and transported waste to collection areas.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Returned emptied garbage receptacles to proper locations.
- Restocked room supplies such as facial tissues for personal touch with every job.
Realtor
GFR Imoveis LTDA
12.2015 - 11.2017
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Sales Manager
Girlane Marta Costa Da Silva ME
10.2012 - 09.2015
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Recruited and hired top-level talent to add value and expertise to sales department.
Secretary
Girlane Marta Costa Da Silva ME
07.2009 - 09.2012
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
Sales Promoter
RHPromo Marketing E Servicos LTDA
12.2008 - 06.2009
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Developed rapport with customers, resulting in repeat business and loyalty to the brand.
- Collaborated with store management to create eye-catching displays that attracted customer attention and promoted products effectively.
- Organized special events and in-store promotions to engage customers and drive sales growth.
- Maintained up-to-date knowledge of industry trends, enabling the provision of relevant advice to customers seeking guidance on product selection.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
Cashier
J. Guayba Comercio De Alimentos LTDA
12.2007 - 11.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - English-as-a-Second-Language Education
Uceda School
Orlando, FLNo Degree - Real Estate
Colibri Real Estate
Philadelphia, PA06.2024
No Degree - Real Estate
Arnaldo Prieto
Niteroi, Rio De Janeiro, Brazil07.2011
High School Diploma -
CETEPIS BRAZIL
Paracambi, Rio De Janeiro, Brazil10.2007
Skills
- Sales Reporting
- Calendar Management
- Performance Management
- Sales operation
- Client Relationship Management
- Product Demonstrations
- Public Speaking
- Customer Service
- Payment Collection
- Product restocking
- Payroll Administration
- Meeting Coordination
Languages
Portuguese
Native or Bilingual
Timeline
House Cleaner /Small Business Owner
GBCJ Cleaning Services LLC
01.2022 - Current
House Cleaner
GR Reboucas
05.2018 - 01.2020
Realtor
GFR Imoveis LTDA
12.2015 - 11.2017
Sales Manager
Girlane Marta Costa Da Silva ME
10.2012 - 09.2015
Secretary
Girlane Marta Costa Da Silva ME
07.2009 - 09.2012
Sales Promoter
RHPromo Marketing E Servicos LTDA
12.2008 - 06.2009
Cashier
J. Guayba Comercio De Alimentos LTDA
12.2007 - 11.2008
No Degree - English-as-a-Second-Language Education
Uceda School
No Degree - Real Estate
Colibri Real Estate
No Degree - Real Estate
Arnaldo Prieto
High School Diploma -
CETEPIS BRAZIL
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