Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Delvalle

HOPEWELL

Summary

As hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs. Possesses strong organizational and time management skills valued by employers.

Overview

6
6
years of professional experience

Work History

Housekeeping Room Attendant

Hoilday Inn Express
Petersburg, VA
07.2024 - 02.2026
  • Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and comfort.
  • Replenished supplies and amenities, maintaining inventory levels for guest satisfaction.
  • Reported maintenance issues promptly to ensure swift resolution and optimal guest experience.
  • Assisted team members in training new hires on cleaning protocols and safety procedures.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

Assistant Manager

Kentucky Fried Chicken
Chesterfield, VA
12.2019 - 07.2024
  • Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
  • Led training sessions for new staff, enhancing team performance and service quality.
  • Implemented customer feedback initiatives, increasing satisfaction ratings through targeted improvements.
  • Developed weekly scheduling strategies to optimize labor costs while maintaining service efficiency.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

High School Diploma -

Thomas Jefferson High School
Brooklyn, NY
06-1981

Skills

  • Folding clean laundry
  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Teamwork and collaboration

Timeline

Housekeeping Room Attendant

Hoilday Inn Express
07.2024 - 02.2026

Assistant Manager

Kentucky Fried Chicken
12.2019 - 07.2024

High School Diploma -

Thomas Jefferson High School