Joanne Dixon-Ross
Pittsburgh,PA
Summary
Flexible team player with positive and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Virtual Patient Monitor
Allegheny Health Network
Pittsburgh, PA
01.2023 - Current
- Implemented quality improvement initiatives within an unit resulting in improved patient care and increased staff satisfaction.
- Increased nursing efficiency by diligently monitoring vital signs and promptly reporting changes to appropriate personnel.
- Ensured compliance with hospital policies and regulatory standards through meticulous record keeping and adherence to protocols.
- Supported interdisciplinary team collaboration through accurate documentation and timely information sharing.
- Enhanced patient satisfaction by providing compassionate care and addressing individual needs.
- Elevated the level of patient-centered care by actively advocating for patients'' needs, preferences, and concerns within the healthcare team.
- Contributed to a positive work culture by mentoring new hires and offering support to colleagues during high-stress situations.
Telesitter/Patient Care Attendant
UPMC Presbyterian Hospital
Pittsburgh, PA
01.2020 - 10.2023
- Improved patient comfort by providing attentive care and addressing individual needs.
- Monitored patients'' vital signs and reported any abnormalities to nursing staff immediately, ensuring prompt intervention when needed.
- Documented daily patient progress in an accurate and timely manner, facilitating effective communication among healthcare team members.
- Demonstrated respect for diverse populations served through cultural sensitivity when communicating with patients.
- Increased patient satisfaction levels by promptly responding to call lights or requests for assistance from patients or family members.
Home Health Aide
Comfort Keepers
Pittsburgh, PA
07.2017 - 05.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Cafe Supervisor
Culinaire International
Pittsburgh, PA
11.2016 - 12.2017
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
- Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
Barista
Culinaire International
Pittsburgh, PA
08.2015 - 11.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Hospice Caregiver
Maxim Healthcare
Pittsburgh, PA
09.2014 - 10.2015
- Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
- Assisted in the organization of funeral arrangements and memorial services per family preferences.
- Administered medications as prescribed, ensuring proper pain management and symptom control.
- Utilized effective time management skills to balance patient care, administrative tasks, and continuing education requirements.
- Promoted a peaceful environment through ambient music, aromatherapy and calming activities tailored to individual preferences.
- Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
- Implemented safety measures within the home setting to minimize risks associated with falls or other accidents during caregiving duties.
Education
Associate of Science - Diagnostic Medical Sonography
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
Peabody High School
Pittsburgh, PA06.2007
Skills
- Vital signs monitoring
- Patient confidentiality
- Clinical Documentation
- Healthcare software
- Patient Observation
- Patient Services
Timeline
Virtual Patient Monitor
Allegheny Health Network
01.2023 - Current
Telesitter/Patient Care Attendant
UPMC Presbyterian Hospital
01.2020 - 10.2023
Home Health Aide
Comfort Keepers
07.2017 - 05.2019
Cafe Supervisor
Culinaire International
11.2016 - 12.2017
Barista
Culinaire International
08.2015 - 11.2016
Hospice Caregiver
Maxim Healthcare
09.2014 - 10.2015
Associate of Science - Diagnostic Medical Sonography
Community College of Allegheny County
High School Diploma -
Peabody High School