JoAnne Faille
Summary
Responsible Employee offering proven skills maintaining clean work environment and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work. Service-driven team player good at connecting with fellow employees and communicating higher administration. Focused natural leader supporting collaborative business strategies for long-term growth and success.
Overview
23
23
years of professional experience
Work History
Director Dining Services
Chartwells Compass Group
02.2022 - Current
- Oversee operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations for successful breakfast and lunch services
- Generate budgets and input monthly financials
- Implemented Chartwells Discovery Kitchens throughout the district
- Worked on grant writing for additional special programs
- Implemented new menus using student interactions and responses
- Worked with the school district to coordinate special functions that included large banquet catering events
Board Trustee
Brockway Township
11.2000 - Current
- Collaborated with full board to develop functional budgets within allocated funds.
- Built productive relationships with constituents of the community facing difficult situations.
- Monitor monthly payments as to ensure accurate accounting,
Kitchen Manager
Chartwells Compass Group
09.2009 - 01.2022
- Maintain clean work environment /performs job safely.
- Worked flexible schedule and extra shifts to meet business needs.
- Run Point of Sale as customers go through.
- Collaborates with current food service director on planning menus and placing GFS and commodity orders.
- Communicate with school administration pertaining to food service issues.
- Plan and Develop new programs which result in an increased customer satisfaction.
- Prepared and served (catered) several large banquets.
- Coached new hires on company processes for maximum production.
- Managed menu planning, food and supply purchases and inventory coordination.
Education
Certified Through 2027 -
ServSafe Certified
National Restaurant Association12.2022
Associates of Business - Management / Marketing
Baker College
Flint, MI03.1992
Yale Senior High School
Yale, MI06.1989
Skills
- Proficient in Excel
- High-volume dining
- Team Leadership
- Employee Training
- Operations Oversight
- Marketing Understanding
- Documentation and control
- Accounts Payable / Receivable
- Payroll and taxes
- Office administration
Timeline
Director Dining Services
Chartwells Compass Group
02.2022 - Current
Kitchen Manager
Chartwells Compass Group
09.2009 - 01.2022
Board Trustee
Brockway Township
11.2000 - Current
Certified Through 2027 -
ServSafe Certified
Associates of Business - Management / Marketing
Baker College
Yale Senior High School