Joanne Freeman
Wewahitchka,USA
Summary
Detail-oriented Technical Writer with a proven track record of enhancing usability and understanding of complex information for varied audiences. Recognized for exceptional productivity and efficiency, leveraging strong communication and critical thinking skills to deliver high-quality documentation. Adept at problem-solving and performance optimization while fostering collaborative team environments. Committed to ongoing professional development to align with industry advancements and drive organizational success.
Overview
22
22
years of professional experience
Work History
Technical Writer/CM
Innovative Management Concepts, Inc.
Panama City, USA
04.2020 - Current
- Manage and assign tasks in Jira to team members for contract deliverables.
- Review all Configuration Management documents, and deliver them to the Program Management Office.
- Create and deliver a Monthly Status Report for the EESOH-MIS Program.
- Deliver monthly test metrics and monthly user counts.
- Participate in daily Scrum meetings.
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
- Produce/edit high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Write/edit easy-to-understand user interface text, online help, and developer guides.
- Create/edit tutorials to help end users use a variety of applications.
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
- Create a wide variety of documents, such as reports, spreadsheets, and presentations.
- Maintain databases of complex and confidential departmental information.
- Respond to requests, distribute correspondence, and circulate information to other staff as needed, including senior staff.
- Process travel authorization requests and expense reports.
Technical Writer / Administrative Assistant
Mission Services Inc. (MSI)
Panama City, USA
11.2016 - 04.2020
- Manage and assign tasks in Jira to team members for contract deliverables.
- Review all Configuration Management documents, and deliver them to the Program Management Office.
- Create and deliver a Monthly Status Report for the EESOH-MIS Program.
- Deliver monthly test metrics and monthly user counts.
- Participate in daily Scrum meetings.
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Produce/edit high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Write/edit easy-to-understand user interface text, online help, and developer guides.
- Create/edit tutorials to help end users use a variety of applications.
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Create a wide variety of documents, such as reports, spreadsheets, and presentations.
- Maintain databases of complex and confidential departmental information
- Respond to requests, distribute correspondence, and circulate information to other staff as needed, including senior staff.
- Process travel authorization requests and expense reports.
- Research prices and purchase office supplies
- Help organize conferences and meetings
Administrative Assistant 3
CACI International Inc
Panama City, USA
02.2014 - 11.2016
- Answer large volume of incoming phone calls, screen as necessary
- Coordinate calendar and schedules, sometimes for various individuals
- Act as a liaison with other departments and sometimes outside agencies
- Create a wide variety of documents, such as reports, spreadsheets, presentations
- Maintain databases of complex and confidential departmental information
- Respond to requests, distributes correspondence, circulates information to other staff as needed, including senior staff
- Process travel authorization requests/expense reports
- Research prices and purchase office supplies
- Help organize conferences and meetings
NexGen IT (Tririga) Help Desk Technician
Parsons Inc. / CACI International
Panama City, USA
04.2013 - 02.2014
- Provide support for the United States Air Force, Civil Engineering, to supply an IT system, NexGen IT.
- Respond to customer requests, and resolve problems within the defined service levels.
- Provided support to customers with navigating and using software applications, and troubleshooting and resolving application issues.
- Document help calls and provide data for NexGen IT (Tririga) Service Desk performance metrics.
- Perform timely and complete status updates, including annotating NexGen IT (Tririga) Service Desk tickets, and communicating with customers.
- Escalate problems upward when you are unable to resolve the issue.
- Receive training from senior personnel and subject matter experts to enable the technician to deliver training to new NexGen IT (Tririga) users.
- Make performance improvement recommendations as appropriate.
Office Administrator/Executive Assistant
First United Methodist Church
Port Saint Joe, USA
03.2005 - 11.2012
- Manage the receptionist area, including greeting visitors, and responding to telephone and in-person requests for information.
- Managed budget control alongside accounting responsibilities.
- Processed and organized incoming and outgoing correspondence efficiently.
- Managed filing systems, created spreadsheets, and sent faxes.
- Coordinate daily office tasks and equipment upkeep.
- Assembled and circulated content for both monthly newsletters and weekly bulletins.
Data Entry Clerk
Gulf County Property Appraiser
Port Saint Joe, USA
03.2003 - 02.2005
- Ensure accurate entry of names and addresses on the tax roll from recorded deeds.
- Managed website updates and installations.
- Coordinated reception area operations, ensuring effective handling of visitor interactions.
Education
Bachelor of Science - Fashion Merchandising
Florida State University
Tallahassee, FLSkills
- Experienced with Microsoft Office Suite
- Skilled in Adobe Acrobat
- Jira Task Organization
- Experience with Agile Practices
- Documentation Workflow Coordination
- Editing and Proofreading Expertise
- Collaborative Communication Skills
- Comprehensive Monthly Reporting
Timeline
Technical Writer/CM
Innovative Management Concepts, Inc.
04.2020 - Current
Technical Writer / Administrative Assistant
Mission Services Inc. (MSI)
11.2016 - 04.2020
Administrative Assistant 3
CACI International Inc
02.2014 - 11.2016
NexGen IT (Tririga) Help Desk Technician
Parsons Inc. / CACI International
04.2013 - 02.2014
Office Administrator/Executive Assistant
First United Methodist Church
03.2005 - 11.2012
Data Entry Clerk
Gulf County Property Appraiser
03.2003 - 02.2005
Bachelor of Science - Fashion Merchandising
Florida State University
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