Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joanne Gallagher

San Antonio,TX

Summary

Dynamic leader with a proven track record at Southtown 101, adept in kitchen operations management and employee productivity assessment. Excelled in creative menu engineering and vendor negotiations, boosting team efficiency and customer satisfaction. Skilled in sourcing and training staff, ensuring top-notch service and operational excellence.

Overview

8
8
years of professional experience

Work History

Kitchen Manager

Southtown 101
San Antonio, TX
05.2022 - Current
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Reviewed vendor invoices for accuracy before authorizing payment transactions.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.

Delivery Manager

April's Chinese
San Antonio, TX
03.2019 - 05.2022
  • Managed the day-to-day operations of the delivery team and ensuring adherence to best practices.
  • Monitored customer feedback to ensure satisfaction with delivered products.
  • Provided guidance and mentoring support for the team.
  • Organized periodic reviews of delivery performance against established goals and objectives.
  • Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.

Bar Manager

The Other Woman
San Antonio, TX
07.2016 - 06.2019
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.

Education

Some College (No Degree) - Accounting

University of Baltimore
Baltimore, MD

Skills

  • Candidate Sourcing
  • Creative Menu Engineering
  • Kitchen Operations Management
  • Vendor Negotiation Skills
  • Time Allocation Planning
  • Employee Productivity Assessment

Affiliations

  • My personal life is dedicated to helping stray animals in and around San Antonio by fostering, vetting and connecting them with the perfect families across the country.
  • In my spare time, I enjoy hiking and camping with my dogs.

Timeline

Kitchen Manager

Southtown 101
05.2022 - Current

Delivery Manager

April's Chinese
03.2019 - 05.2022

Bar Manager

The Other Woman
07.2016 - 06.2019

Some College (No Degree) - Accounting

University of Baltimore

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Joanne Gallagher