Joanne Gibbs
Brooklyn,NY
Summary
Dedicated Medical Office Manager with a proven track record in delivering exceptional customer service and effectively delegating tasks. Expert in optimizing patient satisfaction through streamlined scheduling, registration, and financial counseling while adeptly resolving inquiries and complaints. Exceptional organizational skills establish thorough filing systems that enhance office efficiency. Career aspirations include further improving operational workflows and patient engagement strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Manager/Medical Assistant
Heart and Vascular Care
Brooklyn, NY
04.2022 - 05.2023
- Responded to customer inquiries via telephone.
- Order medical and office supplies.
- Phlebotomy
- Perform EKG.
- Data entry and scheduling.
- Insurance authorizations.
- Schedule hospital procedures.
- Coordinate schedules for Doctor's office, outpatient services and hospital visits.
- Organize and schedule office procedures.
- Obtain vitals.
- Managed inventory and supplies efficiently.
- Handled financial transactions.
- Managed daily office operations.
- Oversaw email communications and fax processing.
EMT-B
Maimonides Medical Center
Brooklyn, NY
07.2018 - 10.2021
EMT-B
Mount Sinai St. Luke's Hospital
New York, NY
02.2018 - 10.2021
EMT-B
Ambulnz
Brooklyn, NY
08.2018 - 05.2019
EMT-B
Flatlands Volunteer Ambulance Corp
Brooklyn, NY
07.2016 - 02.2019
- Provide basic life support
- Provide prompt response to emergency medical calls and dispatched calls
- Accurately reviews the scene to determine the extent of the situation and treatment needed
- Ensure patients are transported to proper medical facilities as needed
- Train new EMT's on proper lifting techniques, PCR writing, hospital protocols, and patient care
- Safely transport patients
- Stock ambulances
- Assess patient condition through verbal and physical examination
- Perform clinical duties during emergency calls such as providing oxygen, splinting, nebulizer treatments, bleeding control, CPR, AED use, obtaining vital signs, and obtaining patient history
- Run practice drills with Gerritsen Beach Fire Department such as Water Rescue, Vehicle Extrication, Mass Casualty Incidents
Clinical Care Specialist
Call9
New York, NY
08.2018 - 12.2018
- Set up telecommunications video conferencing between patient and doctor
- Perform EKG's, Phlebotomy, IV drips, Urinalysis, Glucose testing, Oxygen administration, CPAP/BIPAP, Chem8 testing
- Provide acute (emergency) services to nursing facility residents
- Live stream telemetry
- Help physicians exam patients by performing any assessments necessary
- Worked as the physician's 'hands'
- Worked alongside facility nurses during activations
- Data entry
EMT-B FTO
ASSIST AMBULANCE
Brooklyn, NY
09.2017 - 08.2018
EMT-B
Hunter Ambulance (FTO)
Bronx, NY
02.2017 - 02.2018
Medical Assistant
OB GYN
Brooklyn, NY
09.2011 - 08.2013
- Interview patients to obtain medical information and measure their vitals and weight
- Help physicians examine and treat patients, handing them instruments and materials
- Prep exams rooms for procedures
- Stock exams rooms and Laboratory
- Organize storage room
- Assist physicians with procedures such as Pessary Cleaning, Sperm Washing, Inseminations, IUD insertions and removals, Colposcopy, Endometrial Biopsy, LEEP, Amniocenteses, Sonohysterography, Polypectomy, Thermachoice, Essure, TOP, and Cryotherapy
- Collect blood and other laboratory specimens, log the specimens and prepare them for laboratory testing
- Sterilize medical instruments
- Medical Coding
Medical Assistant (Intern)
Sunrise Family Health Center
Brooklyn, NY
01.2010 - 12.2010
- Conduct chemical analysis of body fluids, including blood, urine, and spinal fluid, to determine presence of normal and abnormal components
- Enter data from analysis of medical tests and clinical results into computer for storage
- Record patients' medical history, vital statistics and information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing
Education
Some College (No Degree) - EMT
Laguardia Community College
01-2014
certificate of completion - Medical Assistance
Career Academy of New York
New York01.2010
Skills
- CPR
- PHLEBOTOMY
- BILLING
- CODING
- HIPAA
- Emergency Medical Technician Experience
- Triage
- Vital Signs
- Patient Care
- Medical Coding
- Anatomical Knowledge Proficiency
- Hospital Experience
- Venipuncture
- Microsoft Word
- Critical Care Experience
- EMR Systems
- Data entry
- Filing
- Medisoft
- Health Insurance verification
- Vitals
- EKG
- Injections
- Urinalysis
- Spirometry
- Arterial Doppler
- Administer IV
- Laboratory techniques
- Glucose testing
- Exam preparations
- AED
- Bleeding control
- Nebulizer treatment
- Splinting
- CPAP
- BIPAP
- Chem8 testing
- OSHA trained
Certification
- Certified Medical Assistant, 09/01/18
- EMT-B, 10/01/26
- CPR Certification
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Attention to detail, Highly Proficient, 02/01/22
- Work style: Reliability, Proficient, 02/01/22
- Medical terminology, Proficient, 02/01/22
- Patient-focused care, Expert, 04/01/22
Languages
English
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Medical Office Manager/Medical Assistant
Heart and Vascular Care
04.2022 - 05.2023
EMT-B
Ambulnz
08.2018 - 05.2019
Clinical Care Specialist
Call9
08.2018 - 12.2018
EMT-B
Maimonides Medical Center
07.2018 - 10.2021
EMT-B
Mount Sinai St. Luke's Hospital
02.2018 - 10.2021
EMT-B FTO
ASSIST AMBULANCE
09.2017 - 08.2018
EMT-B
Hunter Ambulance (FTO)
02.2017 - 02.2018
EMT-B
Flatlands Volunteer Ambulance Corp
07.2016 - 02.2019
Medical Assistant
OB GYN
09.2011 - 08.2013
Medical Assistant (Intern)
Sunrise Family Health Center
01.2010 - 12.2010
- Certified Medical Assistant, 09/01/18
- EMT-B, 10/01/26
- CPR Certification
- BLS Certification
Some College (No Degree) - EMT
Laguardia Community College
certificate of completion - Medical Assistance
Career Academy of New York
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