Joanne Godleski
TAMAQUA,PA
Summary
Resourceful Associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Experienced CSR with over 10 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Warehouse Associate
Amazon
08.2013 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer Service Representative
Hilton Reservations Customer Care
04.2007 - 12.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Confirmation Coordinator
Manhatten Club
03.2004 - 06.2005
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
411 Operator
Infonxx
01.1997 - 11.2000
- Accessed number directories to provide relevant information to callers.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
Education
Bachelor Of Science And/with Education Degree - Human Resources Management
Western Governors University
Salt Lake City, UTBuisness Administration - Marketing
McCann School of Business And Technology
Hazleton, PA12.2011
Skills
- Quality Control
- Product Verification
- Warehouse Environment Safety
- Complex Problem-Solving
- Investigative Auditing
- Active Listening
- Learning Strategies
- Investigating Discrepancies
- Audit Inventory
- Handheld Computer Device Software
- Obstacle Removal
- Time Management
- Picking and Processing
- Cycle Count Audits
- Motivated Team Player
Accomplishments
- Achieved FAB 50 Award by completing Audits with accuracy and efficiency.
- Documented and resolved Quality Audits which led to lower DPMO.
Timeline
Warehouse Associate
Amazon
08.2013 - Current
Customer Service Representative
Hilton Reservations Customer Care
04.2007 - 12.2011
Confirmation Coordinator
Manhatten Club
03.2004 - 06.2005
411 Operator
Infonxx
01.1997 - 11.2000
Bachelor Of Science And/with Education Degree - Human Resources Management
Western Governors University
Buisness Administration - Marketing
McCann School of Business And Technology