Joanne Gregory
Southaven,MS
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency, client satisfaction, and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Budtender/Crew Member
Trulife CBD & Dispensary
Hernando, MS
01.2024 - Current
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Restocked supplies and arranged displays.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Medical Assistant/Phlebotomist Technician
Midsouth Integrative Medical
Southaven, MS
05.2023 - 10.2023
- Checking patients in and out, helping them fill out their intake form before their appointment, and collecting and documenting any payments.
- Answering phone calls and directing calls to a designated line if needed.
- Verifying patient's full name, DOB, address, phone number, email, pharmacy, and insurance.
- Collecting patient's medical history(diagnosis, surgical history, hospitalizations, allergies, family medical history, social history), and charting their chief complaint(s) they want the provider to address.
- Vital signs (manual vital signs if needed).
- Administering injections subcutaneous and intramuscular.
- Drawing blood (or collecting any specimens needing to be sent off for testing) entering specimen order into charts, printing of requisition forms and labels, processing blood/specimens as needed before being picked up by partnered lab companies.
- Accucheks (if ordered by the provider).
- Running UA's and urine drug screens.
- Performing EKG's on patients.
- Starting and discontinuing IV's, drawing blood from IV's before administering fluids, and administering vitamins as ordered by the provider.
- Translating for the provider when Spanish speaking only patients were in office.
- Swab testing patients for Strep, Flu, and Covid.
- Preparing patient's for papsmears and assisting the provider if needed.
- Counting up ledgers at the end of the day and printing off reports.
- Sanitizing rooms, bathrooms, and waiting rooms.
- Restocking IV room, phlebotomist/lab area, rooms, and bathrooms if needed.
- Working up patient's over the phone and collecting any payments for their over the phone appointment before the provider gives them a call.
- Printing out lab results.
- Sending supplements to patients through Fullscript.
- Helping patients fill out the medical cannabis form online for Mississippi State Department of Health.
Daycare Teacher
YMCA of Memphis & the Mid-South
Southaven, MS
10.2020 - 08.2022
- Kept track of my groups activities, behaviors, meals, and naps on a daily basis.
- Helped the children with homework and reading.
- Coordinated interactive activities to meet the children's physical, emotional, intellectual, and social needs.
- Supervised children during all activities to maintain safety and well being.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Supported students in developing self-esteem and self-confidence.
Secretary/Receptionist
Desoto Central Middle School
Southaven, MS
10.2021 - 05.2022
- Provided first-aid(and CPR), as needed.
- Made daily school announcements.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Documented attendance and tardies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication.
- Translated for Spanish speaking parents and students who were completing registration and/or trying to communicate with teachers and principals.
- Provided clerical support to staff members by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Pizza Maker/Cashier Team Lead
Marco's Pizza
Southaven, MS
06.2016 - 12.2019
- Worked at the cash register, applying coupons, calculating customers totals, and accepting cash and credit card payments.
- Organized work areas to increase efficiency and set an example of excellent kitchen etiquette.
- Operated the pizza oven and other kitchen equipment in a safe manner to protect all the team members and equipment from harm.
- Assisted guests by greeting them personally and taking their orders.
- Coached new workers on store policies, pizza making, and dough preparation.
- Monitored and maintained clean working areas and cooking surfaces.
Education
Certication in Phlebotomy -
Delta Technical College
Horn Lake, MS05.2023
Associate of Arts -
Northwest Mississippi Community College
Senatobia, MS05.2021
High School Diploma -
Desoto Central High School
Southaven, MS05-2019
Skills
- Bilingual (Spanish)
- Detail-oriented
- First Aid and CPR Certified
- Adaptability
- Team Collaboration
- Maintaining Confidentiality
- Time Management
- Customer Service
Certification
BLS (CPR and AED) Certified, American Heart Association
References
- Molly Dunson, FNP-C, (901) 412-9998
- Jackie Rodriguez, Co-Worker, (662) 913-9316
- Monica Grubbs, YMCA Site Director, (256) 627-3753, mwgrubbs33@gmail.com
- Twanda Pryor, Phlebotomist Instructor, (662) 835-9010, tpryor@deltatechnicalcollege.com
- Bryon Williams, DCMS Principal, (901) 238-1729, bryon.williams@dcsms.org
Timeline
Budtender/Crew Member
Trulife CBD & Dispensary
01.2024 - Current
Medical Assistant/Phlebotomist Technician
Midsouth Integrative Medical
05.2023 - 10.2023
Secretary/Receptionist
Desoto Central Middle School
10.2021 - 05.2022
Daycare Teacher
YMCA of Memphis & the Mid-South
10.2020 - 08.2022
Pizza Maker/Cashier Team Lead
Marco's Pizza
06.2016 - 12.2019
Associate of Arts -
Northwest Mississippi Community College
Certication in Phlebotomy -
Delta Technical College
High School Diploma -
Desoto Central High School