Melanie Castanon
Elizabethport,NJ
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
New Providence, NJ
12.2023 - Current
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Informed customers about daily specials in an engaging manner.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Checked expiration dates on all products before serving them to customers.
Stylist
Express-Short Hills
Short Hills
11.2021 - Current
- Provided personal consultations to determine clients' styling needs and preferences.
- Advised clients on proper care techniques for garments and accessories.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Security Officer
Allied Universal-Summit
Summit
04.2022 - 11.2023
- Patrol and inspect premises regularly to prevent and destruct intrusion, damage, hazards and breaches of security.
Manger
McDonald's-Summit
New Providence, NJ
10.2019 - 11.2021
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High school diploma -
Summit High School
Summit, NJ06.2021
Skills
- Management
- Leadership
- Microsoft Office
- Computer skills
- Customer service
- Sales
- Serving
- Human resources
- Social work
- Spanish
- Google Docs
- Bilingual
- Stylist
- Typing
- Communication skills
- Mentoring
- Conflict management
- English
- Front desk
- Phone etiquette
- Medical receptionist
- Schedule management
- Teamwork and Collaboration
- Administrative support
Certification
Driver's License, 09/01/20, 10/01/24
Languages
Spanish, Fluent
English, Fluent
Timeline
Crew Member
McDonald's
12.2023 - Current
Security Officer
Allied Universal-Summit
04.2022 - 11.2023
Stylist
Express-Short Hills
11.2021 - Current
Manger
McDonald's-Summit
10.2019 - 11.2021
High school diploma -
Summit High School