Joanne Hogan
Hudson,ME
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
33
33
years of professional experience
Work History
Associate Account Manager
Edgewood Insurance Partners
11.1990 - Current
- Current Potision
- Manage and process all Insurance Certificate's for the New England Office
- Managing the transfer of Insurance Certificate's to the Northeast Service Center
- Assisting the Commercial Lines Team with Policy processing, Billing, and Policy Delivery
- Past Positions
- Personal Lines Account Representative, Policy Processing, Client and Carrier interfacing
- Claims Representative, Personal Lines & Commercial Lines
Store Manager
Baby Specialties, Inc.
09.1995 - 10.2000
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Arts - Business Management
Quinsigamond Community College
Worcester, MA05.1990
High School Diploma -
Assabet Valley Regional Technical School
Marlborough, MA06.1988
Skills
- Problem-solving abilities
- Customer service orientation
- Cross-functional collaboration
- Time management
- Strong communication
- Client relationship management
- Organizational skills
- Account Servicing
- Account Management
- Customer Service
- Customer Relationships
- Business Growth and Retention
Timeline
Store Manager
Baby Specialties, Inc.
09.1995 - 10.2000
Associate Account Manager
Edgewood Insurance Partners
11.1990 - Current
Associate of Arts - Business Management
Quinsigamond Community College
High School Diploma -
Assabet Valley Regional Technical School
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