Joanne Kofoed
Insurance Agent
Tucson,AZ
Summary
Experienced Auto Insurance Service Representative with over 5 years’ experience in a call center. Comfortable with multi-lined phone systems and managing high call volumes. Skilled in handling difficult customers and training other team members. Possess cheerful outlook ability to adapt well to changes. Type 55+ W.P.M. Bilingual in French and English.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Insurance Agent
GEICO, Government Employees Insurance
Tucson, AZ
05.2024 - 08.2024
- Answered incoming calls promptly and professionally.
- Processed payments for products and services rendered.
- Resolved customer complaints quickly and efficiently.
- Answered customers' questions and addressed complaints via phone.
Sr Customer Sales Representative (Verizon Sales Chat)
Afni
Tucson, AZ
09.2019 - 05.2022
- Sell to online customers using web chat technology
- Keeping my Arev, BCon and other monthly averages at or above center expectations
- Assist other agents and teammates with questions and encouragement.
Customer Service Specialist (Intuit TurboTax)
Sykes Enterprise
Tucson, AZ
03.2019 - 04.2019
- Aided customers with product support, guided them through the process of using the product
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Guided customers with using Smart look or live look applications.
Retention Specialist
VXI Global Solutions LLC
Tucson, AZ
07.2018 - 02.2019
- Supported the enhancement of customer retention and satisfaction
- Provide customer service by satisfying requests, assisting customers with billing and troubleshooting needs
- Scheduled technicians to come to do installations, and assistance with tech issues.
Cashier
Timewise
Houston, TX
02.2018 - 06.2018
- Cash handling, credit card payments, maintained cash register
- Provide customer service by satisfying requests, aiding customers in finding items they are looking for
- Maintained store cleanliness, mopped, cleaned restrooms, and stocking.
Front Desk/Night Audit
Comfort Suites/ Country Inn
Houston, TX
09.2017 - 02.2018
- Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system
- Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
- Checked in guests in high volume, fast-paced environment ensuring requests were met and accurate billing
- Provided excellent customer service, tourism information and completed end of shift reports.
Phone Operator
Communication Associates
Houston, TX
11.2014 - 05.2015
- Compiled caller’s contact information
- Answered multi-line phone system with a high call volume of over 200 callers per day, with high accuracy
- Maintained client accounts, updated on-call schedules and other client information.
Education
Diploma -
Cathedral City High School
Cathedral City, CACertification
issue date: 08/05/2024
License # 21269570
Timeline
Auto Insurance Agent
GEICO, Government Employees Insurance
05.2024 - 08.2024
Sr Customer Sales Representative (Verizon Sales Chat)
Afni
09.2019 - 05.2022
Customer Service Specialist (Intuit TurboTax)
Sykes Enterprise
03.2019 - 04.2019
Retention Specialist
VXI Global Solutions LLC
07.2018 - 02.2019
Cashier
Timewise
02.2018 - 06.2018
Front Desk/Night Audit
Comfort Suites/ Country Inn
09.2017 - 02.2018
Phone Operator
Communication Associates
11.2014 - 05.2015
Diploma -
Cathedral City High School
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