Kaitlynn Marley
Lakeland,FL
Summary
Polished medical Billing and Coding Specialist manages multiples tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adherers to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Proficient in using medical terminology and classifying diagnostic procedures, treatments, and medications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Insurance Agent
GEICO
01.2019 - 06.2023
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Collected premiums on or before effective date of coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
Key Account Specialist
DS Services
07.2015 - 01.2019
- Set up new customer accounts and updated existing profiles with latest information.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Adhered to standards of quality and service as well as all compliance requirements.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Education
Associate of Science - Business Administration
St. Petersburg College
Clearwater, FL05.2018
High School Diploma -
Lakeland Senior High School
Lakeland, FL05.2011
Skills
- Insurance Eligibility
- Administrative Support
- Office Operations
- Account Administration
- Team Goals
- Account Investigations
- Billing Codes
- Customer Interaction
- Due Diligence
- Maintaining Privacy
- Brainstorming
- Electronic Filing System
- Diagnostic Codes
- Code Assignment Research
- ICD-10 (International Classification of Disease Systems)
- Accounts Payable and Accounts Receivable
- Active Learning
- Reading Comprehension
- CPT Code Modifiers
- Data Verification
- Clerical Support
- Medical Terminology
- Protected Health Information
- Data Entry
Certification
- CPC - Certified Professional Coder - Via AAPC
Timeline
Auto Insurance Agent
GEICO
01.2019 - 06.2023
Key Account Specialist
DS Services
07.2015 - 01.2019
Associate of Science - Business Administration
St. Petersburg College
High School Diploma -
Lakeland Senior High School
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