Jeremy DeBolt
Meadow Lands,PA
Summary
Dedicated Auto & Life Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Licensed Auto Insurance Customer Service Agent
TTEC
05.2016 - 03.2024
- Conducted thorough needs assessments, recommending suitable coverage options based on each client's unique situation.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success as an Auto Insurance Agent.
- Enhanced customer experience by promptly addressing inquiries and resolving issues related to auto insurance policies.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and effective communication of changes to clients.
- Contributed to a positive work environment by actively participating in team-building activities and sharing best practices among colleagues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
Licensed Insurance Agent
PA Broker
12.2013 - 05.2016
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
- Built rapport with residents to obtain and maintain professional relationships
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Education
Associate's Degree - Electrical Engineering
Penn Commercial Business/Technical School
Washington, PA01.2013
High School Diploma -
Carmichaels High School
Carmichaels, PA06.2011
Skills
- Insurance verification
- Account Management
- Critical Thinking
- Customer Service
- Marketing
- File Management
- Call Control
- Life Insurance Sales
- Customer Billing Inquiries
- Insurance Eligibility
- Cold Calling
- Customer service
- Escalation management
- De-Escalation Techniques
Additional Information
Pursuing an associate degree in business with the goal of obtaining a bachelor's in business administration., Willing and able to obtain necessary license and certifications.
Timeline
Licensed Auto Insurance Customer Service Agent
TTEC
05.2016 - 03.2024
Licensed Insurance Agent
PA Broker
12.2013 - 05.2016
Associate's Degree - Electrical Engineering
Penn Commercial Business/Technical School
High School Diploma -
Carmichaels High School
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