Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DISLEYDIS QUIROGA LOPEZ

SEFFENER,Florida (FL)

Summary

Patient-focused and with 4 years of health insurance sales experience. Conducts client interviews, responds to telephone and email inquiries and analyzes client requirements. Commended for exceeding agency goals while maintaining 98% client satisfaction rate. Proactive and friendly professional. Driven licensed agent with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

TZ Insurance Solutions LLC
SEFFENER
04.2019 - Current
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered inbound calls per existing and future policyholders to answer inquiries and discuss insurance options.
  • Explained features, disadvantages and advantages of policies to promote insurance sales.
  • Prepared and deliver customer sales quotes.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Built diverse and consistent sales portfolio.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Sales Specialist

Dillards Department Store
Tampa, FL
10.2015 - 03.2019
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Provided first-rate service to all customers and potential customers.
  • Supported retail distributors, dealers and customers through in-person and telephone support.

Manager's Assistant

Vision Works Corp
Tampa, FL
11.2015 - 10.2016
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
  • Scheduled meetings and managed calendar.
  • Supported department procurement activities by coordinating with manager for direction.

Sales Associate

Optical Outlets
Tampa, FL
05.2014 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

High School Diploma -

ANTONIO MACEO
SANTIAGO DE CUBA , CUBA
09.2012

Skills

  • IncomeMax Software
  • Marketing Strategy Development
  • Claims Information Gathering
  • Diagnostic Evaluation
  • Insurance Program Analysis
  • Eligibility Requirements
  • Marketing Techniques
  • Insurance Customization
  • Diagnostics Skill
  • Policy Feature Explanations
  • Medicare Compliance
  • Issue Resolution
  • Internal Communications
  • Customer Satisfaction
  • Insurance Eligibility
  • Call Center Customer Service
  • Sales Goal Establishment

Certification

FLORIDA HEALTH INSURANCE 2-15



Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Licensed Health Insurance Agent

TZ Insurance Solutions LLC
04.2019 - Current

Manager's Assistant

Vision Works Corp
11.2015 - 10.2016

Sales Specialist

Dillards Department Store
10.2015 - 03.2019

Sales Associate

Optical Outlets
05.2014 - 11.2015

High School Diploma -

ANTONIO MACEO

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DISLEYDIS QUIROGA LOPEZ