Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
6
6
years of professional experience
Work History
Licensed Insurance Agent
Baldwin Risk Partners
09.2022 - Current
Calculated quotes and educated potential clients on insurance options.
Obtained underwriting approval by completing application for coverage.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Insurance Sales Representative
GoHealth, Charlotte
10.2020 - 08.2022
Effectively sell health insurance plans and products to customers
Demonstrate excellent customer service, as the face of our business
Reviewed customer needs and financial means to determine appropriate policy offerings.
Maintained detailed records of customer information and policy sales.
Stayed in touch with clients to assess changing demands and offer new solutions.
Home Sales Manager
AT&T
02.2020 - 10.2020
Provide detailed weekly and monthly performance reports to the Regional Manager, including individual agent performance, sales opportunity results, customer feedback, and other data
Provide sales coaching, motivation, and training to sales agents
Provide customer with education about AT&T services such as Fiber, Wireless and Streaming content
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Digital Media Ambassador/Video Production Specialist
AT&T
07.2019 - 01.2020
Coordinate video and photo shoots, production crews, and actors to achieve clients' creative vision, and organize production schedules and equipment, including lighting, camera, and sound
Edited and post-produced final video and audio collections for distribution
Created and presented project scripts and storyboards for client approval during pre-production, direct shooting, editing and duplication processes
Configured shots based on daily needs, weather and lighting conditions and available equipment
Increased brand awareness through creation of innovative print and digital productions for major publications.
Support Team Lead Manager
AT&T
03.2017 - 07.2019
Promoted customer retention by using exceptional interpersonal skills
Coached employees through day-to-day work and complex problems.
Performed customer negotiations to reach fair conclusion for both business and customer
Established and updated work schedules to account for changing staff levels and expected workloads.
Reviewed customer requests, resolved questions and defined specifications before completing orders
Education
High School Diploma -
E A Laney High School
Wilmington, NC
05.1998
Skills
Client Needs Analysis
Claims Information Gathering
IncomeMax Software
Form Completion and Submission
Digital Asset Management
Film and Recording Review
Time Management
Story Editing
Shot and Scene Planning
Films and Recordings Direction
Live Broadcast Direction
Media Production
Timeline
Licensed Insurance Agent
Baldwin Risk Partners
09.2022 - Current
Insurance Sales Representative
GoHealth, Charlotte
10.2020 - 08.2022
Home Sales Manager
AT&T
02.2020 - 10.2020
Digital Media Ambassador/Video Production Specialist