Derrell Murphy
Jacksonville
Summary
With over 15 years of management experience and 20 years in customer service-driven markets, I bring expertise in marketing, sales, leasing, team management, and customer service management. Responsibilities include customer service, marketing, accounts payable/receivables, payroll submission, bookkeeping, and overseeing a team of 15+ members. Recognized for initiative, independence, and effective multitasking abilities. Possess strong interpersonal and communication skills along with advanced proficiency in spreadsheets and data analysis.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
AAA - The Auto Club Group
01.2024 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Utilized CRM software to manage client relationships.
Senior Account Executive/Sales Trainer
Zellner Insurance Agency
01.2018 - 12.2023
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Brought in over $750,000 in premium while managing multiple high-profile accounts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Field Agent for Insurance
The Knights of Columbus
03.2013 - 12.2017
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Trained junior staff members on best practices for fieldwork, enhancing overall team performance.
- Organized and maintained accurate records of field data, ensuring easy access for future analysis and decision making.
- Generated leads through cold-calling, networking and other outreach methods.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
General Manager
Jaymor Mgmt - American Campus Communities
01.2003 - 03.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Corporal/ E-4
United States Marine Corps
09.1998 - 09.2002
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
certification - Financial Analysis
Kaplan University
Jacksonville, FLInsurance
National Insurance School
Tallahassee, FLA.A - Business Administration
Tallahassee Community College
Tallahassee, FL01.2011
Licensed in Real Estate -
The Real Estate School
Tallahassee, FL01.2010
Skills
- Payroll management
- Team management
- Sales proficiency
- Data-driven financial insights
- Real estate management
- Tenant relations management
- Office Management
- Marketing
- Accounts Payable
- Insurance
- CRM
- Cold Calling
- Account Management
- Salesforce
- Business development
- Financial analysis
- CRM software
- Client relationship management
- Client account management
- Professional networking
- New agent training
- Goal oriented approach
- Regulatory compliance
- Marketing techniques
- Negotiation techniques
- Asset protection
- Client needs analysis
- Operations management
Certification
- 2-15 Life, health, annuity, 03/01/13
- Real Estate License, 02/01/17, 03/31/19
- Driver's License
- 2-20 Property/Casualty, 09/01/18
- 6-20 Adjuster license, 09/01/20
- Insurance Producer License
- Property & Casualty License
- Life & Health Insurance License
Assessments
- Mechanical knowledge, Proficient, 08/01/24
- Work style: Reliability, Proficient, 08/01/24
- Inside sales, Proficient, 08/01/24
- Sales skills, Proficient, 04/01/23
- Outside sales, Proficient, 08/01/23
- Social media, Proficient, 09/01/23
- Customer focus & orientation, Proficient, 05/01/23
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
USMC, United States, E-4, 09/01/98, 09/30/02, 10/01/02, 09/30/06
Timeline
Licensed Insurance Agent
AAA - The Auto Club Group
01.2024 - Current
Senior Account Executive/Sales Trainer
Zellner Insurance Agency
01.2018 - 12.2023
Field Agent for Insurance
The Knights of Columbus
03.2013 - 12.2017
General Manager
Jaymor Mgmt - American Campus Communities
01.2003 - 03.2013
Corporal/ E-4
United States Marine Corps
09.1998 - 09.2002
A.A - Business Administration
Tallahassee Community College
Licensed in Real Estate -
The Real Estate School
certification - Financial Analysis
Kaplan University
Insurance
National Insurance School
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