Joanne Lano
Batavia
Summary
Dedicated and focused Import Operations Specialist who excels at completing multiple tasks simultaneously from booking to delivery.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Import Operations Manager
Shiptech LLC
08.2021 - 12.2025
- Streamlined daily operations to enhance workflow efficiency across departments.
- Collaborated with cross-functional teams to align operational strategies with business objectives.
- Led training sessions on new technologies, improving team proficiency and productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Import Operations Customer Service
Clasquin USA
05.2018 - 08.2021
- Shipments handled from A-Z booking to delivery
- Air and Ocean Import
- Provide rate quotes as requested in a timely manner air, ocean and domestic transport
- Create shipments in Cargowise System
- Detailed tracking reports for customer
- ISF and AMS filing when required
- Maintain constant communication with customer to ensure quality of customer service
- AMS and ISF filing when required
Ocean Import Operations
Blu Logistics
07.2015 - 05.2018
- Communicate new bookings to consignee for approval
- Confirmed approval to origin office and approve rate
- Daily tracking and tracing
- Arrange and process arrival notices upon receipt
- Coordinate customs clearance and arrange delivery based on customer SOP
- Approve carrier and trucker invoices for payment
- ISF and AMS filing when required
- Use research skills to give all necessary data for reports given to customer
- Enter all necessary dates and upload documentation in CargoWise system
- Maintain constant communication with customer to ensure quality of customer service
Distribution Specialist
AGCO/APIC
01.2013 - 12.2014
- Daily, monthly and yearly reporting of productivity metrics.
- Daily International shipment tracking for ocean and air shipments.
- Receiving and resolving any issues related with procurement, customs or brokers as needed.
- Keeps a daily record of issues, time frames from departure to dock.
- Works with supervisors on productivity tracking issues and rate setting.
- Provides support in providing operation supplies.
- Support to Batavia facility reporting as needed.
Distribution Specialist
AGCO/APIC
08.2012 - 01.2013
- Daily, weekly, monthly and yearly reporting on operations metrics to include productivity, errors, safety, and cost for all of NA facilities including Canada.
- Provide support in providing supplies throughout all NA facilities.
- Support as requested by all PDC managers and supervisors.
- Special projects as requested.
Customs Compliance Analyst
AGCO Batavia IL
04.2009 - 08.2012
- Daily classification and assignment of HTS codes to parts being imported to both the U.S. and Canada.
- Obtaining proper certificates such as FCC, EPA, NAFTA and Bearing Certificates.
- Responsible for obtaining and maintaining NAFTA certificates from suppliers.
- Worked with our brokers to ensure timely customs clearance to ensure no penalties arose.
- Provided tracking information to customer service and procurement as requested.
- Performed monthly audits on brokerage to ensure no errors on customs documentation. September 2008 - April 2009
- Processing shipping orders to ship.
- Creating bill of lading.
- Supplying carriers with shipment manifests for Canadian bound shipments.
- Audited invoices from carriers for correct invoicing charges.
- Worked with customer service in expediting high priority orders to ship on time.
Education
C.N.A. -
Gateway Technical College
Racine, WIC.N.A. - undefined
Waubonsee Community College
Aurora, ILHigh School Diploma - undefined
J.I. Case High School
Racine, WISkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Decision-making
- Problem resolution
Certification
- Certified HAZ MAT Shiptech LLC Current
Timeline
Import Operations Manager
Shiptech LLC
08.2021 - 12.2025
Import Operations Customer Service
Clasquin USA
05.2018 - 08.2021
Ocean Import Operations
Blu Logistics
07.2015 - 05.2018
Distribution Specialist
AGCO/APIC
01.2013 - 12.2014
Distribution Specialist
AGCO/APIC
08.2012 - 01.2013
Customs Compliance Analyst
AGCO Batavia IL
04.2009 - 08.2012
C.N.A. - undefined
Waubonsee Community College
High School Diploma - undefined
J.I. Case High School
C.N.A. -
Gateway Technical College