Robert Reed
Swedesboro,New Jersey
Summary
Advanced Logistics Operations Manager offering over 15 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Import Operations Manager
Expeditors International Of Washington Inc
Folcroft, PA
01.2020 - Current
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives with 17-direct reports.
- Negotiated with suppliers and vendors about contracts, policies and deadlines.
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Devised, deployed and monitored processes to boost long-term operational efficiencies, improved customer service and increase profit levels.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Air and Ocean Import Manager
Expeditors International Of Washington Inc
Folcroft, PA
01.2013 - 01.2020
- Leveraged technology to develop department workflows and processes to drive efficiency into operations and remove redundancies and waste.
- Manage performance and development of direct and indirect reports.
- Manage internal relationships to collaborate knowledge sharing and process improvements across all departments.
- Negotiate market competitive service contracts and rates with local and regional service providers.
- Collaborate with sales and account management team on business development to grow new business.
- Support customers with supply chain solutions and process improvements based on market demands or changes to customers supply chain.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Coordinated and negotiated contracts to facilitate freight movements.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
Ocean Export Manager
Expeditors International Of Washington Inc
Folcroft, PA
01.2010 - 01.2013
- Increased department revenue through commitment to business development and sales.
- Restructured department processes to improve overall department scores from 69% compliance to 95% compliance in all key performance indicators.
- Reduced department expenses by 10% annually through negotiating local contracts with service providers by leveraging cross product volumes.
- Prepared various import, export and supplier forms for customs submittal.
- Designed export strategies to meet project requirements for delivery timeframe.
- Gathered market intelligence and provided guidance to sales and account management team to promote ocean products overseas.
- Handled pricing and routing for over 200 international shipments every month.
- Maintained open communication with global locations to facilitate smooth collaboration.
Ocean Export Supervisor
Expeditors International Of Washington Inc
Folcroft, PA
01.2007 - 01.2010
- Assisted department manager with business development and new account transition.
- Managed customer service and operations within the department Help manage accounts receivable and payables to vendor.
- Managed and adjusted planned transportation activities to accommodate unexpected challenges.
Ocean Export Agent
Expeditors International Of Washington Inc
Folcroft, PA
01.2005 - 01.2007
- Updated clients on cargo statuses by closely monitoring receipt and tracking processes.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Followed requirements and regulations for dangerous goods handling.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Verified shipments against documents to maintain accuracy.
Education
Bachelor of Science - Business Administration
Widener University
Chester, PA 01.2001 - 01.2005
Skills
Team Leadership
undefinedTimeline
Import Operations Manager
Expeditors International Of Washington Inc
01.2020 - Current
Air and Ocean Import Manager
Expeditors International Of Washington Inc
01.2013 - 01.2020
Ocean Export Manager
Expeditors International Of Washington Inc
01.2010 - 01.2013
Ocean Export Supervisor
Expeditors International Of Washington Inc
01.2007 - 01.2010
Ocean Export Agent
Expeditors International Of Washington Inc
01.2005 - 01.2007
Bachelor of Science - Business Administration
Widener University
01.2001 - 01.2005
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