Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joanne Ma

Union City,CA

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
05.2021 - 12.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Barista

Mr. Green Bubble
07.2020 - 04.2021
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.

Education

Bachelor of Arts - Anthropology

University of California, Santa Cruz
Santa Cruz, CA
07-2025

GED -

Chabot College
Hayward, CA
12-2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Customer service
  • Order taking

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Barista

Starbucks
05.2021 - 12.2023

Barista

Mr. Green Bubble
07.2020 - 04.2021

Bachelor of Arts - Anthropology

University of California, Santa Cruz

GED -

Chabot College

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