Joanne Marie Tacy
Community Bank
Malone,NY
14
years of professional experience
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Work History
Bank Teller
9 Months- Process checks and cash deposits, including verification and entering transactions into system
- Maintain drawer balances
- Follow state and federal guidelines
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Direct Care Aide
13 Years 1 Month- Assisted individuals with developmental disabilities in all aspects of living as well as assisting them in the community
Education
- Culinary Arts
High School Diploma
Skills
Excellent customer service experience
including customer needs assessment
meeting quality standards for services and evaluation of customer satisfaction.
Customer relationship development
Cash counting
Patience and empathy
Transaction processing
Data entry efficiency
Listening and comprehension
Customer relationship management (CRM)
Data inputting
Banking regulations knowledge
Multitasking and organization
Clear communication
Problem-solving
Phone etiquette
Conflict resolution
[Software] proficiency
Timeline
Bank Teller
Community Bank
09.2025 - 06.2026Read More
Direct Care Aide
Citizen Advocates Inc.
08.2012 - 09.2025Read More
Chateaugay Central School
High School Diploma
Read More
Paul Smiths College
from Culinary Arts
Read More
SKILLS EXPERIENCE
- Bank Teller
- Process checks and cash deposits, including verification and entering transactions into system
- Maintain drawer balances
- Follow state and federal guidelines
- Direct Care Aide
- Assisted individuals with developmental disabilities in all aspects of living as well as assisting them in the community
- Food Server
- Greeted guests, served drink and food orders to patrons
- Cleaned and reset tables
- Set up meeting rooms for varies functions
- HEOP Office Secretary/Mailroom/Maintenance
- Answered phones, directed calls and took messages
- Addressed and mailed correspondence
- Operated office machines, such as photocopiers, FAX machines, voicemail systems and personal computers
- Maintained and updated filing