Vanesa Colin
Salt Lake City
Summary
Experienced administrative and banking professional with a strong background in customer relations and communication. Skilled in front desk operations, appointment scheduling, and accurate recordkeeping, with excellent organizational and multitasking abilities. Known for strong attention to detail, high ethical standards, and a commitment to security, customer satisfaction, and achieving performance goals.
Overview
8
8
years of professional experience
Work History
Bank Teller
Mountain America Credit Union
Kearns, UT
10.2023 - Current
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Assisted customers with account inquiries, providing solutions and guidance on banking products.
- Reconciled and balanced daily cash drawers, maintaining accuracy in financial reporting and compliance with bank policies.
- Conducted daily audits of cash drawers and audited fellow teller currency to support dual-control procedures.
- Trained new tellers on operational procedures and customer service best practices to enhance team performance.
- Consistently exceeded personal sales goals by proactively engaging customers and identifying financial needs.
Patient Service Representative
Granger Medical Clinic
Riverton
05.2020 - 09.2023
- Delivered exceptional customer service by promptly addressing patient inquiries and resolving issues.
- Verified patient insurance eligibility and coverage, and accurately processed insurance claims.
- Utilized ECW software to schedule appointments and manage patient information efficiently.
- Collaborated with healthcare providers to enhance communication and streamline patient flow.
- Trained new staff on operational procedures and best practices for patient interactions.
- Participated in ongoing HIPAA compliance training to maintain up-to-date knowledge of regulatory requirements.
Collections Agent
Acima Credit
Draper, UT
03.2019 - 05.2020
- Managed inbound and outbound communications to address customer inquiries and resolve payment issues.
- Utilized collection software to monitor accounts and update payment statuses efficiently.
- Negotiated payment arrangements with customers to support timely debt resolution.
- Maintained accurate records of customer interactions and agreements in accordance with company policies.
Retail Sales Associate
Skechers
Salt Lake City, UT
07.2018 - 03.2019
- Provided attentive customer service by assisting with product selection and addressing customer inquiries
- Maintained store organization and cleanliness to ensure a professional and welcoming environment
- Accurately processed transactions using point-of-sale (POS) systems
- Collaborated with team members to restock merchandise and support inventory management
Education
Highschool diploma -
Taylorsville High School
Taylorsville, UT05.2018
Skills
- Customer-focused professional with experience in both medical administration and banking environments
- Proficient in appointment scheduling, front desk operations, and maintaining accurate patient and client records
- Strong organizational skills with the ability to manage multiple tasks efficiently in fast-paced settings
- Effective verbal and written communication skills with a focus on professionalism and confidentiality
- Experienced in financial services, adhering to strict security protocols and ethical standards
- Proven ability to deliver high levels of customer satisfaction while meeting performance and sales goals
- Detail-oriented with a commitment to accuracy, compliance, and operational efficiency
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Bank Teller
Mountain America Credit Union
10.2023 - Current
Patient Service Representative
Granger Medical Clinic
05.2020 - 09.2023
Collections Agent
Acima Credit
03.2019 - 05.2020
Retail Sales Associate
Skechers
07.2018 - 03.2019
Highschool diploma -
Taylorsville High School