Joanne McCullum
Immokalee
Summary
Dynamic Store Manager at B&B Corporation with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and inventory management, I excel in multitasking and fostering strong customer relations. Successfully trained staff, improving service standards and team performance in a fast-paced retail environment.
Overview
18
18
years of professional experience
Work History
Store Manager
B&B Corporation
04.2017 - Current
- Assisted in daily store operations, ensuring a smooth workflow and positive customer experience.
- Learned inventory management processes to maintain optimal stock levels and product availability.
- Supported staff training initiatives, enhancing team knowledge of products and customer service standards.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced retail environment.
- Provided assistance with cash handling procedures, ensuring accuracy in financial transactions.
- Engaged with customers to address inquiries and resolve issues, fostering loyalty and satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Correctional Officer
Hendry Correctional Institution
01.2008 - 05.2012
- Monitored inmate behavior to ensure compliance with facility regulations and maintain safety.
- Conducted regular security checks to identify potential safety hazards and prevent incidents.
- Collaborated with law enforcement and emergency response teams during critical situations.
- Implemented de-escalation techniques to manage conflicts and reduce tension among inmates.
- Documented incidents and maintained accurate records for accountability and reporting purposes.
- Developed and enforced policies to improve operational efficiency within the facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05.2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
B&B Corporation
04.2017 - Current
Correctional Officer
Hendry Correctional Institution
01.2008 - 05.2012
High School Diploma -
Immokalee High School
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