Joanne Montoya
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously and experienced in customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Member
Planet Fitness
04.2023 - 02.2024
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Housekeeper
Ever- Ready Domestic Services
09.2021 - 04.2022
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Baker
Crumbl Cookies
10.2019 - 04.2021
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Processed customer orders and payment transactions.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Optimized workflow processes to reduce downtime between tasks while maintaining consistent quality standards.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Education
Master License - Master Aesthetician
NIMA National Institute of Medical Aesthetics
South Jordan, UT09.2024
High School Diploma -
Copper Hills High School
West Jordan, UT06.2021
Skills
- Cash Handling
- Customer Service
- Cleaning
- Problem-Solving
- Professionalism
- Multitasking
Languages
ASL
Professional Working
Timeline
Team Member
Planet Fitness
04.2023 - 02.2024
Housekeeper
Ever- Ready Domestic Services
09.2021 - 04.2022
Baker
Crumbl Cookies
10.2019 - 04.2021
Master License - Master Aesthetician
NIMA National Institute of Medical Aesthetics
High School Diploma -
Copper Hills High School