JoAnne Neft
FlexSeals USA Inc.
Buffalo,MN
1
Certification
12
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I have compiled this list of relevant qualities/skills to illustrate the type of person and employee I am.
Driven, reliable, ethical, VERY personable and detail:oriented.
Exhibits outstanding problem-solving, organizational, analytical and negotiation skills
Adaptable (go with the flow)
Strong team player!
Positive attitude (It is rare to see me upset or have a negative attitude towards anything)
Punctual/Exemplary attendance
Critical thinker/problem solver
Self-starter/self-motivated
Organized
Take a lot of pride in my work and the company I work for
Task-oriented
Teachable (If it can be taught, I can learn it!)
Authorized to work in the US for any employer
Work History
Production Associate
4 Years 5 Months- Working with rubber and foam seals for various ATV products. Initially in an assembly role as part of the gluing department. Cross trained to run several presses.
- Stocked and organized supplies, creating systems to enhance daily shop operations.
- Operated machinery such as Die Cutting Presses Manual Traveling head/CNC, Heat Bond Tape Laminator, PRECO Die Cutter and others to produce quality products.
- Achieved on-time order fulfillment and shipment for every order
- Collaborated with team members to streamline production processes, enhance efficiency. and meet production deadlines.
- Assisted in training new employees on safety protocols and equipment usage.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Conducted root cause analysis for defects in finished products, implementing corrective actions to prevent future occurrences of similar issues.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Used problem-solving and issue-resolution skills to address production problems.
- Conducted quality inspections for compliance with production standards.
- Quick resolution of product non-conformance issues.
- Participated in audits to verify compliance with industry regulations and internal policies, ensuring a high level of operational excellence.
- Improved product quality by conducting regular inspections and implementing corrective actions.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
Customer Relations Specialist
8 Months- This is my 3rd role within this company. Cross-trained across multiple departments to enhance operational support. I filled in this position for a year during a staffing shortage until they replenished office staff and I was needed back in my production role.
- Served as primary contact for company's largest customer, managing communications and addressing needs to support 40% of overall revenue.
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Managed freight arrangements to optimize shipping efficiency.
- Utilized CRM software to document customer interactions and maintain accurate records for future reference
- Investigated customer-reported issues through analysis of logs or error messages
- Collaborating with cross-functional teams
- Worked closely with cross-functional teams to streamline processes.
- This is my 3rd role within this company. Cross trained to multiple departments in order to be as valuable as possible. I filled in this position for a year during a staffing shortage until they replenished office staff and I was needed back in my production role.
- Developed and maintained strong relationships with suppliers/vendors to ensure the delivery of high-quality materials/components
Production Worker
6 Months- Working in a fast-paced production environment.
Bartender/Server
5 Months- Lead bartending position as well as filling in for serving when needed. Drove customer satisfaction with expertly crafted drinks and broad wine selections.
- Balanced efficiency with exceptional service. managing a high average of guests per hour.
- Tapped beer kegs and served draft beer, bottled alcoholic beverages and frozen beverages.
- Maintained bar appearance through continuous cleaning, organizing and supply replenishment.
- Complied consistently with strict sanitation standards for equipment surfaces and glassware.
Main Bartender/Server
4 Years 10 Months- Served food and alcoholic beverages in a high volume establishment upholding a superior record of positive feedback.
- Balanced efficiency with exceptional service. managing a high average of guests per hour.
- Quickly worked my way up to a trainer position who supervised staff to deliver top notch service.
- I mainly Bartended but filled in serving when necessary.
Office Assistant
1 Year 7 Months- Greet and welcome customers, provide friendly and courteous checkout services.
- Received payment by cash check credit cards or automatic debits via POS system.
- Maintained accurate counting records. Inputting new invoices and payments into Excel
- Assisted office personnel with software, hardware and equipment issues
- Managed multi line telephone system to answer questions, route calls and take messages. Was responsible for all mailing in the office.
Education
- Addiction Studies/Human Services
HS diploma - General Studies
Skills
Order Fulfillment
Quality control
Manufacturing
Production Support
Process Improvement
Packaging and labeling
Machine setups
Manufacturing Software
Assembly Line
Mechanical troubleshooting
Windows
Communication skills
Microsoft Outlook
Microsoft Word
Data Entry
Office administration
Administrative Experience
Multi-line Phone Systems
Phone Etiquette
Cash handling
Conflict management
Office administration
Complex Problem-solving
Supply chain management
Restaurant operations
Microsoft Word
Supply chain management
Affiliations
Wright County Steering Committee
August 2023 to Present
A member on the board of Wright County Court's program "The Turn". We meet quarterly to discuss policies and procedures of the program and vote for or against them. The board consists of Wright County judges, Wright County's prosecuting attorneys, defense attorney, probation officers, licensed counselors, two state
Certification
- Driver's License May 2006 to Present
- Food Handler Certification
- Bartender License
Timeline
Customer Relations Specialist
FlexSeals USA
05.2024 - 01.2025Read More
Production Associate
FlexSeals USA Inc.
02.2022 - 07.2026Read More
Production Worker
Bernatello's Foods
07.2021 - 01.2022Read More
Bartender/Server
Big Bore BBQ
10.2019 - 03.2020Read More
Office Assistant
Ryan Chevrolet
01.2018 - 08.2019Read More
Main Bartender/Server
Thirsty Buffalo Saloon
11.2014 - 09.2019Read More
Delano High School
HS diploma from General Studies
Read More
Mesabi Range Community and Technical College
from Addiction Studies/Human Services
Read More