JoAnne O'Donnell
Creston ,IL
Summary
Accomplished IT Specialist with a proven track record at Northern Illinois University, enhancing IT infrastructure and implementing robust security protocols. Expert in IT troubleshooting and documentation, with a talent for mentoring and collaboration. Successfully improved system performance, safeguarding data and elevating user experience.
Overview
31
31
years of professional experience
Work History
IT Specialist
Northern Illinois University
04.1988 - 07.2019
- Developed and maintained IT infrastructure to support academic and administrative functions.
- Implemented security protocols to safeguard sensitive data across university systems.
- Provided technical support to faculty and staff, ensuring timely resolution of issues.
- Collaborated with cross-functional teams to enhance system performance and user experience.
- Mentored junior IT staff, fostering skill development and knowledge sharing within the team.
Cashier
Casey's Gas Station
03.2001 - 08.2005
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized work areas to enhance customer experience.
- Assisted with inventory management, ensuring stock levels met demand.
- Trained new staff on cash handling procedures and customer service protocols.
Education
Some College Studies - Information And Computer Systems
Northern Illinois University
Dekalb, ILSkills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
Timeline
Cashier
Casey's Gas Station
03.2001 - 08.2005
IT Specialist
Northern Illinois University
04.1988 - 07.2019
Some College Studies - Information And Computer Systems
Northern Illinois University
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