JoAnne O'Donnell
Creston ,IL
Summary
Accomplished IT Specialist with a proven track record at Northern Illinois University, enhancing IT infrastructure and implementing robust security protocols. Expert in IT troubleshooting and documentation, with a talent for mentoring and collaboration. Successfully improved system performance, safeguarding data and elevating user experience.
Overview
31
31
years of professional experience
Work History
IT Specialist
Northern Illinois University
DeKalb, IL
04.1988 - 07.2019
- Developed and maintained IT infrastructure to support academic and administrative functions.
- Implemented security protocols to safeguard sensitive data across university systems.
- Provided technical support to faculty and staff, ensuring timely resolution of issues.
- Collaborated with cross-functional teams to enhance system performance and user experience.
- Mentored junior IT staff, fostering skill development and knowledge sharing within the team.
Cashier
Casey's Gas Station
Creston Il
03.2001 - 08.2005
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized work areas to enhance customer experience.
- Assisted with inventory management, ensuring stock levels met demand.
- Trained new staff on cash handling procedures and customer service protocols.
Education
Some College Studies - Information And Computer Systems
Northern Illinois University
Dekalb, ILSkills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
Timeline
Cashier
Casey's Gas Station
03.2001 - 08.2005
IT Specialist
Northern Illinois University
04.1988 - 07.2019
Some College Studies - Information And Computer Systems
Northern Illinois University