JOANNE ORTEGA
Las Vegas,NV
Summary
Dynamic Loan Officer with extensive experience at Soaren Management, excelling in customer relations and debt repayment strategies. Proven ability to analyze financial statuses and educate clients on loan products, enhancing decision-making. Skilled in negotiation and payment processing, delivering exceptional service even in challenging situations. Committed to facilitating smooth loan processes and achieving client satisfaction.
Overview
14
14
years of professional experience
Work History
Loan Officer
Soaren Management
Las Vegas, NV
09.2019 - Current
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service
- Delivered high levels of customer service to facilitate smooth processes
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan
- Reviewed loan agreements to confirm completeness and accuracy
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
Collections Specialist
Credit One Bank N.A.
Las Vegas, NV
06.2011 - 09.2019
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
- Recorded and updated customer personal accounts with accurate contact information
- Reviewed accounts to determine payment plan compliance
- Recorded information about customers' financial status and collections status efforts
- Located and monitored overdue accounts using billing system to begin collections process
- Completed skip traces on customers failing respond to collection efforts
Education
GED -
State Of Nevada
Las Vegas04-2014
Skills
- Debt Repayment
- Negotiation
- Payment Processing
- Credit and Collections
- Familiar With Locating Individuals
- Call Center Background
- Skip Tracing
- Fraud Investigations
- Application Review
- Loan Processing Coordination
- Customer Relations
- Communication skills
- Debt and Credit Management
- Loan Officer
Timeline
Loan Officer
Soaren Management
09.2019 - Current
Collections Specialist
Credit One Bank N.A.
06.2011 - 09.2019
GED -
State Of Nevada
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