JOANNE ORTEGA
Collections
Las Vegas,NV
Summary
Dynamic Loan Officer with a proven track record at Soaren Management, excelling in debt repayment and loan processing coordination. Adept at educating clients on financial options while delivering exceptional customer service. Skilled in credit and collections, leveraging strong communication abilities to resolve complex issues and enhance client satisfaction.
Overview
10
10
years of professional experience
Work History
Loan Officer
Soaren Management
09.2019 - Current
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
Collections Specialist
Credit One Bank N.A.
05.2015 - 09.2019
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Processed payments over phone and set up recurring drafts
- Reviewed accounts to determine payment plan compliance
Education
Intermediate Certificate - Skip Tracer
Private Investigating State Of Nevada
Las Vegas, NV01-2018
High School Diploma -
State Of Nevada
Las Vegas04-2014
Skills
- Debt Repayment
- Payment Processing
- Credit and Collections
- Familiar With Locating Individuals
- Call Center Background
- Skip Tracing
- Loan Processing Coordination
- Communication skills
- Dispute resolution
- Call center operations
Education
other