Joanne Petitjean
Green Bay
Summary
Experienced with insurance billing processes, including claims management and financial reconciliation. Utilizes problem-solving skills to resolve billing discrepancies and ensure accuracy. Knowledge of industry regulations and best practices for maintaining compliance.
Overview
6
6
years of professional experience
Work History
Insurance Billing Specialist
Oneida Community Health Center
07.2022 - Current
- pick up/ drop off and complete Deposits and report
- Data entry via spreadsheets
- Computer experience: Onbase, Athena, word, excel, etc.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical / dental staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
Dental Patient Account Representative
Oneida Community Health Center
10.2021 - 07.2022
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Insurance Customer Service Representative
United Health
11.2019 - 10.2021
- Answer incoming phone calls
- General insurance benefit information
- Give estimates of new insurance plans
- Cancel Plans
Education
Accounting, Computer Keyboarding
Green Bay East
01.1991
Supervisor/Management, Principles of supervision
NWTC
01.1992
Skills
- Spreadsheets
- Excel
- Teamwork and collaboration
- Fast learner
- HIPAA compliance
- Claim submission
- Patient confidentiality
- Medical billing software proficiency
Timeline
Insurance Billing Specialist
Oneida Community Health Center
07.2022 - Current
Dental Patient Account Representative
Oneida Community Health Center
10.2021 - 07.2022
Insurance Customer Service Representative
United Health
11.2019 - 10.2021
Supervisor/Management, Principles of supervision
NWTC
Accounting, Computer Keyboarding
Green Bay East
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