Open To Work
Michael Holmes
West Palm Beach,Florida
Summary
Dynamic Insurance Billing Specialist with proven expertise at Allegiant Psychiatry LLC in claims processing and patient insurance verification. Adept at enhancing customer relationships and ensuring compliance with regulations. Recognized for exceptional problem-solving skills and attention to detail, driving efficient service recovery and maintaining patient confidentiality.
Overview
9
9
years of professional experience
Work History
Insurance Billing Specialist
Allegiant Psychiatry LLC
Wellington, FL
01.2024 - Current
- Responsible for obtaining, maintaining and adjusting patient insurances as well as ongoing insurance claim submissions
- Assist with scheduling and calendar for the practice
- Assisting patients in their continuity of care through collaborating with other healthcare providers
- Responsible for handling patient calls, inquiries, concerns, questions providing excellent customer service as well as service recovery
Assistant Manager
Rawlings
West Palm Beach, FL
01.2022 - 01.2025
- Supervising the activities of retail associates
- Train and support new team members
- Carry keys and alarm codes; open and close store, disarm and arm alarm system
- Manage bank deposits, balance point of sale drawers and safe
- Handle managerial tasks when the general and assistant managers are unavailable
Insurance Customer Service Representative
Insurance Express
West Palm Beach, FL
01.2020 - 01.2022
- Advised and counseled customers through precise communication which insurance plans best suited their needs and budget
- Aided clients with premiums, effective dates, policy terminations, and additional policy riders
- Established customer-focused, needs based review process to educate customers about insurance options
- Handled high call volume of inbound/outbound calls in the range of 100+ calls a day.
Associate Recruiter
Signature Federal Systems
Herndon, VA
01.2019 - 01.2020
- Adhere to weekly fundamental expectations in order to pre-qualify active and passive IT professionals by phone through both warm-leads and cold-calling
- Build, create and utilize recruiting strategies designed to identify qualified candidates
- Evaluate candidates’ strengths compared with clients requirements
- Negotiate wage rates and other terms and conditions of employment with candidates
Management Trainee
Enterprise Rent A Car
West Palm Beach, FL
01.2017 - 01.2019
- Promoted to ‘best of the best’ program at the Palm Beach International Airport where I helped managed a fleet of 5,000 cars
- Trained new management trainees at Palm Beach Airport location each month
- Responsible for collecting all return vehicles and resolving any issues
Education
Insurance Customer Service Representative -
Florida State College at Jacksonville
Jacksonville, Fl01.2020
B.S. - Business Administration, specialty Integrated Business
University of Central Florida
Orlando, FL01.2017
Skills
- Insurance claim processing
- Patient insurance verification
- EHR management
- Medical billing software
- Claims denial resolution
- Customer relationship management
- Compliance with regulations
- Quality assurance measures
- Data entry accuracy
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Service recovery strategies
- Attention to detail
- Claim submission
- Patient confidentiality
- HIPAA compliance
- Professionalism
- Financial forecasting
- Insurance confirmation
- Financial reporting
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Insurance Billing Specialist
Allegiant Psychiatry LLC
01.2024 - Current
Assistant Manager
Rawlings
01.2022 - 01.2025
Insurance Customer Service Representative
Insurance Express
01.2020 - 01.2022
Associate Recruiter
Signature Federal Systems
01.2019 - 01.2020
Management Trainee
Enterprise Rent A Car
01.2017 - 01.2019
Insurance Customer Service Representative -
Florida State College at Jacksonville
B.S. - Business Administration, specialty Integrated Business
University of Central Florida