Tonia G. Williams
Greer,SC
Summary
Patient Service Representative with over 10 years of medical experience working in both a physicians
practice and clinical environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Billing Specialist
Internal Medical Associates
06.2024 - Current
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Secured timely payments, rigorously following up on outstanding claims with insurance companies.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Optimized revenue recovery efforts by efficiently identifying underpayments and resolving discrepancies with payers.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
- Improved client satisfaction by providing comprehensive explanations of billing queries and insurance benefits.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
URGENT ADMISSION SPECIALIST
Prisma Health Upstate
06.2018 - 03.2024
- Insurance Verification
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Crossed Trained other team members
- Trained New Onboard Team Memebers
- Full Revenue Cycle
- Payment Posting
- Responsible for Counting End of Day Balance
Administrative Assistant
Aerotek
08.2017 - 06.2018
- Benefitfocus, Healthcare Administration
- Verifying Member Medical Coverage
- Enrolling Members into Medical Coverage
- Assisting Members in Navigational Support
- Medicare
- Blue Cross Blue Shield
- United Healthcare
- Left to return back to Prisma Health
Nutrition Consultant
Jenny Craig
03.2017 - 06.2017
- Scheduling Clients Appointments
- Setting Up Sales Presentations
- Teaching Clients Nutrition and How To Lose Weight
- Following Up With Clients After They Have Started The Program
- Marketing
Admissions Counselor/Surgery Scheduler
Greenville Memorial Hospital
09.2014 - 02.2017
- Scheduling Patient Surgery/Appointments/Radiology
- FMLA/Short Term Disability
- Patient Check In/Check Out
- Insurance Verification
- Medical Records
- Patient Assistants
Patient Service Representative/Doctor and Patient
New Horizon Family Health Services
12.2011 - 01.2015
- Assistants
- Perform Phlebotomy
- Input patient information
- Schedule patient appointments
- Assist with patient care
- Make patient reminder calls for appointments
- File charts
Patient Service Representative/Medical Billing/Doctor and Patient Assistant
Piedmont Colon/Rectal Surgery Center
03.2007 - 06.2011
- Managed Office
- Order Office/Medical Supplies
- Phlebotomy
- Input patient information
- Scheduled Patient Procedures/Appointments
- Assisted with patient care
- Chart Filing
Education
BS - Healthcare Administration
ECPI University
Greenville, SCMutli-Skilled Health Technology Certificate - undefined
Multi Spartanburg Technical College
Spartanburg, SCMedical Billing Certificate - undefined
PCDI of Georgia
Norcross, GACertification Medical Billing And Coding -
Greenville Tech
Greenville, SC04-2025
Skills
- HCPCS coding
- ICD-10 Knowledge
- Claim Processing
- Accounts receivable management
- Denial Management
- Medical Coding Experience
- Medical billing software proficiency
- Insurance verification
- Patient confidentiality
- Payment posting
Certification
MAC Legal Aspects of Healthcare Administration Training Healthcare Administration and Regulation Training Healthcare Marketing Training Microsoft Office Suite Health Care Procedures Therapeutics for Health Electrocardiography Practicum Nurse Assisting Techniques Medical Terminology ICD-9 and CPT Coding OSHA Training HIPAA Training Phlebotomy Practicum Health Information Management Training EPIC Sonic Alyatics VISTA Salesforce AAPC Coding Course Certification of Completion AAPC
Timeline
Insurance Billing Specialist
Internal Medical Associates
06.2024 - Current
URGENT ADMISSION SPECIALIST
Prisma Health Upstate
06.2018 - 03.2024
Administrative Assistant
Aerotek
08.2017 - 06.2018
Nutrition Consultant
Jenny Craig
03.2017 - 06.2017
Admissions Counselor/Surgery Scheduler
Greenville Memorial Hospital
09.2014 - 02.2017
Patient Service Representative/Doctor and Patient
New Horizon Family Health Services
12.2011 - 01.2015
Patient Service Representative/Medical Billing/Doctor and Patient Assistant
Piedmont Colon/Rectal Surgery Center
03.2007 - 06.2011
Mutli-Skilled Health Technology Certificate - undefined
Multi Spartanburg Technical College
Medical Billing Certificate - undefined
PCDI of Georgia
BS - Healthcare Administration
ECPI University
Certification Medical Billing And Coding -
Greenville Tech
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