Joanne Phillips
Activities Assistant
Yucaipa,CA
Summary
D
Overview
3
3
years of professional experience
Work History
Activities Assistant
North Star Group
Redlands , CA
03.2022 - Current
- Planned and conducted community activities such as Type, Type and Type.
- Managed scheduled events for Location to maximize activities and attendance.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Coordinated and led Type, Type and Type activities for both small and large groups.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Receptionist
Creekside Care Center
, CA
10.2019 - 03.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided callers with address, directions, company website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Screened visitors and issued badges to maintain safety and security.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Troubleshot copy machines and printers and scheduled service as needed.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Some College (No Degree) - Marketing
Encina High School
Sacramento, CASkills
Parks and recreation policies
Equipment Maintenance
Google Workspace
Resident support
Senior living experience
Mobility assistance
Enrichment program development
CPR Certificate
Timeline
Activities Assistant
North Star Group
03.2022 - Current
Receptionist
Creekside Care Center
10.2019 - 03.2022
Some College (No Degree) - Marketing
Encina High School