Joanne Stevens
Summary
Accomplished Director of Nursing and RN Case Manager with a proven track record at Care Plus HHA, enhancing patient outcomes through effective leadership, multidisciplinary collaboration, and quality improvement. Skilled in staff recruitment and retention, with a strong work ethic and a commitment to healthcare regulations compliance. Achieved significant process optimizations, fostering a culture of excellence and mutual respect among staff.
Experienced with patient care coordination and case management. Utilizes communication and organizational skills to ensure comprehensive care plans. Track record of patient advocacy and efficient resource utilization.
Overview
15
15
years of professional experience
Work History
Director of Nursing/ RN Case Manager
Care Plus HHA
01.2014 - Current
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Identified department issues to recommend corrective actions.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
RN Case Manager
Intrepid USA Healthcare Services - Home Health
03.2010 - 11.2013
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
Education
Associate of Applied Science - Nursing
Normandale Community College
Minneapolis, MN05-1998
Skills
- Nurse education and training
- Leadership and guidance
- Quality improvement
- Strong work ethic
- Staff scheduling
- Policies compliance enforcement
- Budget management
- Process improvements
- Professional development
- Employee coaching
- Documentation and reporting
- Clinical documentation
- Emergency response
- Nursing staff supervision
- Multidisciplinary team collaboration
- Staff recruitment and retention
- Healthcare regulations compliance
- Case management
- Direct patient care
- Patient education
- Family support
Timeline
Director of Nursing/ RN Case Manager
Care Plus HHA
01.2014 - Current
RN Case Manager
Intrepid USA Healthcare Services - Home Health
03.2010 - 11.2013
Associate of Applied Science - Nursing
Normandale Community College
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