Jo Anne Stone
Hastings
Summary
Experienced in operations management with a focus on enhancing customer experience through effective policy development and team leadership. Successfully guided frontline staff in resolving complex technical issues, ensuring a streamlined service process. Developed and implemented customer service policies that improved overall customer satisfaction and operational efficiency. Led store operations to maintain visual merchandising standards while ensuring product availability, contributing to a positive shopping environment.
Overview
13
13
years of professional experience
Work History
Operations Manager, Customer Experience
Dollar tree
Hastings
09.2022 - 05.2025
- .
- Provided guidance on resolving complex technical issues escalated from frontline staff members.
- Developed and implemented customer service policies and procedures to improve customer experience.
- Led store operations to deliver superior customer service, uphold visual merchandising standards, and ensure product availability.
Over the Road Truck Driver
Able cold storage
South St Paul
06.2012 - 06.2014
- Utilized knowledge of local roads in order to minimize traffic delays during deliveries.
- Delivered goods safely and efficiently according to delivery schedule.
Education
Cdl License - Truckdriver
Century College
White Bear Lake, MN11-2013
Some College (No Degree) - Business Administration
Globe College of Business
St Paul MnSkills
- Customer service
- Policy development
- Visual merchandising
- Team leadership
Affiliations
I have volunteered at homeless shelters and distributed food to the needy. I am an Artist and teach classes on different mediums. Was a co leader for Brownies was a cookie Mom. Was in the top 10% in two clothing companies.
Accomplishments
Top 10% in sales and shrink in company of over 1600 stores.
References
References available upon request.
Timeline
Operations Manager, Customer Experience
Dollar tree
09.2022 - 05.2025
Over the Road Truck Driver
Able cold storage
06.2012 - 06.2014
Cdl License - Truckdriver
Century College
Some College (No Degree) - Business Administration
Globe College of Business
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