Joanne Su
Summary
High performing professional with extensive program management experience on large scale programs, skilled in critical thinking and effective communication. Successfully led cross-functional teams to enhance project efficiency, provide quality products within the project timeline. Proven ability to build strong relationships with stakeholders and cross-organizational leaders driving collaboration, solutions, and results in support of organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Digital Business Financial Evaluator Specialist
United States Postal Service
02.2025 - Current
- Facilitated knowledge sharing among colleagues by presenting project statuses and key insights during meetings to ensure progress.
- Assisted in developing policies and procedures related to standard operating procedures.
- Established good relationships with suppliers and stakeholders, ensuring clear communication.
- Updated contractual documentation.
VCOE Program Manager
United States Postal Service
03.2023 - 02.2025
- Managed and supervised administrative and daily program operations, complying with policies and regulations. Provide input on the development of plans, policies and forecasts for the program.
- Oversee and coordinate the development of technical specifications, formulation of statements of work; reviews and evaluates requests. Ensure the supplier meets USPS' requirements and expectations.
- Provides technical and program guidance in support of contract negotiations associated with equipment acquisitions.
- Established strong relationships with key stakeholders and leadership, ensuring support for program initiatives with clear and constant communication.
- Identified program obstacles and communicated possible impacts to the team and leadership, preventing further delays.
- Investigated field complaints to take necessary corrective actions on vehicle design or training manuals.
Information Sciences Specialist
United States Postal Service
09.2015 - 03.2023
- Manage, coordinate, and perform software development, testing, and deployment on support programs for computer controlled processing systems. (Projects: Postal Automated Redirection System (PARS), Flats for PARS (FPARS), Central Authentication Server (CAS), Remote Directory File Monitoring (RDFM), Remote REC Keying, Virtualization, Biohazard Detection System (BDS), Edge Compute Infrastructure Program (ECIP)
- Oversee contract activities, including specifying system and equipment requirements, evaluating proposals and contract administration
- Manage technical project personnel. Including developing SOWs, interviewing, securing and tracking funds.
- Work with project schedules, providing task and timeline input and identifying risks. Manage resources to meet timelines.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Performed pilot tests to vet new equipment and functionality.
- Managed vendor selection and management process for program initiatives.
- Facilitated knowledge sharing among colleagues, stakeholders, and leadership by presenting key insights from completed evaluations at internal meetings.
- Participated in budget development, analysis and tracking for Sortation Systems.
Business System Engineer
Camber Corporation
09.2004 - 09.2015
- Manage, plan, and coordinate highly complex computer hardware and software releases by providing full oversight over design, development, testing and deployment for the United States Postal Service.
- Managed multiple high-priority projects simultaneously while maintaining strict deadlines and attention to detail.
- Conduct technical analysis reviews and provide feedback on technical documentation such as software requirement specifications, software design documents, interface design documents, test plans, and installation documents.
- Participate in software design development by defining new software requirement specifications.
- Conduct software defect management, troubleshoot complex problems, diagnose the root cause and implement solutions.
- Provide remote field support via advanced data collection techniques and perform analytical investigations on mail disposition errors.
- Collect, analyze and organize pre and post-deployment metrics to manage and oversee performance improvement.
- Administrative oversight and direct supervisory responsibilities for a team of quality assurance analysts.
- Prepared budget reports for the client and attended monthly Program Manager Reviews to report on budget and staffing status.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ06-2010
Master of Science - Biology Pre-Med
Coppin State University
Baltimore06-2004
Skills
- Organizational skills
- Effective communication
- Critical thinking
- Analytical reasoning
- Data interpretation
- Team collaboration
- Team leadership
- Relationship building
- Documentation and recordkeeping
Certification
- Six Sigma Green Belt (ASQ)
- Certified Associate in Project Management (CAPM)
- Graduate of USPS Individual Leadership Program
- Graduate of USPS Advanced Leadership Program
Timeline
Digital Business Financial Evaluator Specialist
United States Postal Service
02.2025 - Current
VCOE Program Manager
United States Postal Service
03.2023 - 02.2025
Information Sciences Specialist
United States Postal Service
09.2015 - 03.2023
Business System Engineer
Camber Corporation
09.2004 - 09.2015
MBA - Business Administration And Management
University of Phoenix
Master of Science - Biology Pre-Med
Coppin State University