Summary
Overview
Work History
Education
Skills
Timeline
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JoAnne Swanson

Mena,AR

Summary

Dynamic and detail-oriented Pastoral Secretary with a proven track record at Dallas Avenue Baptist Church, excelling in customer service and office administration. Expert in handling sensitive information with utmost confidentiality and enhancing communication channels. Demonstrated success in improving organizational efficiency, with a flair for prioritizing client engagement and satisfaction.

Overview

9
9
years of professional experience

Work History

Pastoral Secretary

Dallas Avenue Baptist Church
04.2019 - 07.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Hostess/Cashier

Papas Restaurant
01.2017 - 04.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier

Country Express
07.2015 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Crawford High School
San Diego, CA
06-1971

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization

Timeline

Pastoral Secretary

Dallas Avenue Baptist Church
04.2019 - 07.2024

Hostess/Cashier

Papas Restaurant
01.2017 - 04.2019

Cashier

Country Express
07.2015 - 01.2017

High School Diploma -

Crawford High School
JoAnne Swanson