JOANNE VALAREZO
Bronx,NY
Summary
Dynamic medical office professional with leadership experience at NYU Laura & Isaac Perlmutter C.C. Proficient in EMR and healthcare billing, I excel in fostering effective communication and streamlining operations. Recognized for enhancing patient intake processes, I bring multilingual proficiency and a commitment to excellence in administrative support.
Overview
20
20
years of professional experience
Work History
Medical Secretary
NYU Laura & Isaac Perlmutter C.C
New York, NY
01.2012 - Current
- Delivered comprehensive administrative support for Director of Breast Medical Oncology, achieving successful task resolution.
- Managed scheduling and organized appointments for the director of the breast research team.
- Managed pre-authorizations to ensure utilization of appropriate procedure and diagnosis codes.
- Trained new administrative staff on office procedures and software tools.
- Coordinating appointments for doctors and patients for chemotherapy and infusion
- Coordinated telephone operations guaranteeing accurate transmission of all messages to relevant parties.
- Resolve clinical questions posed by patients, clerical personnel, and insurance providers.
- Organized and retrieved all documents, ensuring proper filing into EMR
- Completed various duties as required and in an efficient timeframe.
- Facilitated guidance and training for staff in completing intake duties.
- Cultivate collaborative and professional relationships with physicians, nurses, and staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Business Office Associate
NYU Laura & Isaac Perlmutter C.C
New York, NY
01.2012 - 01.2016
- Oversaw patient registration and collected co-payments efficiently.
- Conducted insurance verifications to ensure eligibility and coverage.
- Facilitated patient referral acquisition when necessary
- Facilitated, substantiated, and streamlined insurance authorizations for Radiology.
- Address clinical inquiries for patients, clerical staff, and insurance companies.
- Thoroughly evaluate and articulate patient financial responsibilities
- Precisely allocates payment to correct account in Epic.
- Communicates with secretaries and billing coordinators about discrepancies in patient insurance
- Tracks post-arrival WQ and modifications to patient insurance
- Managed initial intake processes to enhance workflow and reduce wait times.
Supervisor
Manhattan Otolaryngology
New York, NY
01.2006 - 01.2012
- Coordinate daily medical office functions, overseeing a workforce of 15 administrative personnel
- Established internal procedures to design, sustain, and execute strategic initiatives.
- Managed and directed practice operations alongside staff
- Coordinating front desk activities, including patient check-in, registration, and checkout
- Verify proper coding for designating diagnoses and procedures.
- Recording fee-for-service and insurance transactions
- Assessing patient vital signs and supporting surgical operations
- Obtaining surgical approval
- Mentored new staff during transition into designated positions
Education
Bachelor of Science - Healthcare Administration
Monroe College
Bronx, New York 01.2021
NSLS
New York, NY01.2021
John Hopkins University
01.2020
Associate of Applied Science - Medical Assistant
Mandel Allied Health
New York, NY01.2012
Skills
- Leadership skills
- Communication skills
- Multilingual proficiency
- EMR and Microsoft Office
- Certified shorthand
- Medical terminology expertise
- Typing speed of 50 wpm
- Effective communication
- Medical terminology
- Medical office management
- Healthcare billing
- Health insurance processing
References
References Available Upon Request
Timeline
Medical Secretary
NYU Laura & Isaac Perlmutter C.C
01.2012 - Current
Business Office Associate
NYU Laura & Isaac Perlmutter C.C
01.2012 - 01.2016
Supervisor
Manhattan Otolaryngology
01.2006 - 01.2012
Bachelor of Science - Healthcare Administration
Monroe College
NSLS
John Hopkins University
Associate of Applied Science - Medical Assistant
Mandel Allied Health
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