JOANNE VAN VRANKEN
Elmont,NY
Summary
Highly organized Research Operations Manager with comprehensive experience in managing and overseeing research operations. Demonstrates strong leadership skills, adept at coordinating cross-functional teams and implementing strategic plans to optimize productivity and efficiency. Known for driving successful project outcomes, fostering innovation, and integrating technology into research processes. In previous roles, have significantly improved operational workflows, thus enhancing the quality of research output and results.
Overview
21
21
years of professional experience
Work History
Research Operations Manager
RSM US LLP
Remote
09.2021 - Current
- Company Overview: RSM US LLP is a middle-market public accounting/professional services firm
- Established scalable systems to manage research operations, including participant recruiting, panel engagement, and reporting
- Panel engagement and reporting
- Independently manage multiple research projects
- Review questionnaires in Qualtrics to ensure effective design; look and feel; cohesive flow; and efficient programming; and coherent data layout
- Managed Qualtrics tools to ensure compliance with firm standards.
- Collaborated across functions to support strategic objectives and optimize communication frameworks
UX Research Participant Recruiter/Project Manager On-Site
Apex Systems
New York, NY
09.2019 - 09.2021
- Company Overview: Apex Systems is a staffing agency that places contingent workers with major tech firms such as Meta and Google
- Managed end-to-end research recruiting processes, partnering with researchers, data scientists, and vendors to deliver participant pools for over 60 projects annually
- Designed and implemented standardized processes for screener development, participant scheduling, and remote study execution
- Facilitated introduction of Project Checklist for improved workflow management.
- Collaborated with participant recruiting, research team, data science and vendors
- In 2020, successfully pivoted from recruiting the majority of in-person studies to exclusively remote studies due to COVID-19 for a total of 66 projects and 1,072 participants recruited for the year
Project & Community Manager - Panel
myCLEARopinion Panel
Remote
01.2017 - 06.2018
- Company Overview: myCLEARopinion is a panel provider specializing in B-to-B skilled industry sample
- Spearheaded panel operations, managing up to eight concurrent projects with consistent on-time delivery and client satisfaction
- Designed quarterly surveys, analyzed results, and published findings in newsletters to enhance stakeholder engagement
Various Contract Positions (Marketing & Sales)
Various
Melville, NY
10.2013 - 12.2016
- Held several contract assignments through agencies such as Aerotek, Atlantic Partners, Apex Systems & Kelly
- Long term contract assignments at Broadridge Financial, Canon USA, MedScape, LLC, and Altice, encompassing positions such as Market Data Research Analyst & Report Analyst
- Conducted market data research and analysis, enhancing data quality and accuracy
- Collaborated with cross-functional teams to streamline reporting processes
Specialist, Client Delivery Services (Category Manager - Operations)
The NPD Group
Port Washington, NY
10.2003 - 06.2011
- Company Overview: The NPD Group (aka Circana) is a well-known syndicated market research company with divisions that track and report consumer and POS data in multiple vertical markets
Education
Master of Science - Marketing, Research & Analysis
Southern New Hampshire University
Manchester, NH07-2017
Bachelor of Arts - Media, Communication & Culture
State University of New York
06-2011
Skills
- UX Design
- Operations Management
- Program Management
- Resource Allocation
- Capacity Planning
- Process Optimization
- Workflow Development
- Cross-Functional Team Collaboration
- Stakeholder Communication
- Reporting
- Recruitment Tools
- Vendor Management
- Oral Communication
- Written Communication
Websites
Timeline
Research Operations Manager
RSM US LLP
09.2021 - Current
UX Research Participant Recruiter/Project Manager On-Site
Apex Systems
09.2019 - 09.2021
Project & Community Manager - Panel
myCLEARopinion Panel
01.2017 - 06.2018
Various Contract Positions (Marketing & Sales)
Various
10.2013 - 12.2016
Specialist, Client Delivery Services (Category Manager - Operations)
The NPD Group
10.2003 - 06.2011
Master of Science - Marketing, Research & Analysis
Southern New Hampshire University
Bachelor of Arts - Media, Communication & Culture
State University of New York
Similar Profiles
Aditya SadhwaniAditya Sadhwani
Associate - Assurance NAS Canada at RSM US LLP, RSM Delivery Center (India) Private LimitedAssociate - Assurance NAS Canada at RSM US LLP, RSM Delivery Center (India) Private Limited
Lindsey Kolkmeyer, CPALindsey Kolkmeyer, CPA
Assurance Supervisor at RSM US LLPAssurance Supervisor at RSM US LLP
Steven AronovSteven Aronov
Business Tax Associate at RSM US LLPBusiness Tax Associate at RSM US LLP