Joanne Van Vranken
Elmont,NY
Summary
Experienced project manager with a strong background in qualitative and quantitative research, UX research, vendor coordination, syndicated research, strategic analysis, communications, and marketing. Proven ability to identify areas for improvement and streamline processes or implement new systems to increase productivity. Knowledgeable in vendor management, GDPR compliance, and software license administration. Exceptional at working independently and collaborating effectively across diverse teams in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
RESEARCH OPERATIONS MANAGER
RSM US LLP
09.2021 - Current
- Panel recruiting (set up and refreshes)
- Panel engagement and reporting
- Independently manage multiple research projects
- Review questionnaires in Qualtrics to ensure effective design; look and feel; cohesive flow; efficient programming; and coherent data layout
- Administer Qualtrics seats
- Maintain research archives
- Program Qualtrics Surveys
- Apply project, program, and process management methodologies to improve research processes
- Oversee updates to team intranet pages
- Circulate monthly project log
- Identified opportunities for operational improvements, implementing changes to increase efficiency and productivity in the research department.
- Negotiated contracts with vendors for essential services or equipment purchases at competitive prices while maintaining quality standards.
UX RESEARCH PARTICIPANT RECRUITER/PROJECT MANAGER ON-SITE AT FACEBOOK
Via Apex Systems
09.2019 - 09.2021
- Managed the research recruiting process from kick-off to close
- Recruited participants for qualitative UX research (gather recruit specifications from researchers, find candidate pools to recruit from, screen participants by phone, email, and survey, assist with survey programming and development, schedule participants for research sessions, communicate with candidates about logistical details and guide them through the research process)
- Help with screener writing and development
- Experience in dealing with a team co-located across the country and negotiating different time zones
- Ensured compensation was delivered and the Research Participation Agreement was signed electronically
- Logged participants in a centralized database
- Collaborated with participant recruiting, research team, data science and vendors
- Helped pilot a new Project Checklist process prior to implementation
- Helped with training and onboarding new recruiters
- In 2020 successfully pivoted from recruiting majority in-person studies to exclusively remote studies due to COVID-19 for a total of 66 projects and 1,072 participants recruited for the year.
- Accomplished multiple tasks within established timeframes.
- Collaborated with participant recruiting, research team, data science and vendors
Helped pilot a new Project Checklist process prior to implementation
Helped with training and onboarding new recruiters
In 2020 successfully pivoted from recruiting majority in-person studies to exclusively remote studies due to COVID-19 for a total of 66 projects and 1,072 participants recruited for the year.
PROJECT & COMMUNITY MANAGER – PANEL
myCLEARopinion Panel
01.2017 - 06.2018
- Successfully managed multiple projects (up to 8 per month) by following project management processes
- Coordinated with clients to obtain questionnaires, select panel sample and field surveys, responsible for entire process once sample was sold including sample selection, sending invitations and reminders, quota and fieldwork monitoring
- Daily management of client communication regarding all aspects of projects
- Understood basic panel pricing and cost drivers; able to determine if project is on budget and raise any questions or issues with Panel Director
- Responsible for panel engagement by developing quarterly questionnaire to be sent to entire panel on subjects of general interest (e.g., dining out, grocery shopping, 3-D printing), fielding survey, completing data analysis, and writing up results in quarterly newsletter sent to full panel
VARIOUS CONTRACT POSITIONS (MARKETING & SALES)
Various
10.2013 - 01.2017
- Held several contract assignments through agencies such as Aerotek, Atlantic Partners, Apex Systems & Kelly
- Long term contract assignments at Broadridge Financial, Canon USA, MedScape, LLC, and Altice, encompassing positions such as Market Data Research Analyst & Report Analyst
SPECIALIST, CLIENT DELIVERY SERVICES (CATEGORY MANAGER)
The NPD Group/Circana
10.2003 - 07.2011
- NPD Group is a well-known syndicated market research company with divisions that track and report consumer and POS data in multiple vertical markets. In 2022 it merged with IRI to form Circana.
Education
Master of Science - Marketing, Research & Analysis
Southern New Hampshire University
Manchester07.2017
Bachelor of Arts - Media, Communication & Culture
State University of New York
Saratoga Springs, NYSkills
- Project Management
- Program Management
- Panel Management
- Questionnaire Programming & Development
- Vendor Coordination
- Working Independently
- Team collaboration
- Communication of Events, Workshops, and Conferences
- Recruitment Tools and Best Practices
- Microsoft Office 365
- Qualtrics
- FocusVision
- Google G-Suite
- UX Research Tools
Timeline
RESEARCH OPERATIONS MANAGER
RSM US LLP
09.2021 - Current
UX RESEARCH PARTICIPANT RECRUITER/PROJECT MANAGER ON-SITE AT FACEBOOK
Via Apex Systems
09.2019 - 09.2021
PROJECT & COMMUNITY MANAGER – PANEL
myCLEARopinion Panel
01.2017 - 06.2018
VARIOUS CONTRACT POSITIONS (MARKETING & SALES)
Various
10.2013 - 01.2017
SPECIALIST, CLIENT DELIVERY SERVICES (CATEGORY MANAGER)
The NPD Group/Circana
10.2003 - 07.2011
Master of Science - Marketing, Research & Analysis
Southern New Hampshire University
Bachelor of Arts - Media, Communication & Culture
State University of New York