Joanne Vastine
Fort Mill,SC
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
5
5
years of professional experience
Work History
Operations Manager
Burn Boot Camp
Tega Cay/Steele Creek, SC/NC
05.2018 - 01.2023
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
High School Diploma -
Crestwood High School
Sumter, SC06-1998
Some College (No Degree) - Psychology
University of South Carolina
Sumter, SCSkills
- Inventory Management
- Business Development
- Performance monitoring
- Document Control
- Marketing
- Process Improvement
- Workflow Optimization
- Data Analysis
Timeline
Operations Manager
Burn Boot Camp
05.2018 - 01.2023
High School Diploma -
Crestwood High School
Some College (No Degree) - Psychology
University of South Carolina
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