Joanne Willis-Oudegeest

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Created welcoming and comfortable environment for guests.
• Greeted guests upon arrival by providing warm welcome.
• Responded to guest inquiries to maximize guest satisfaction.
• Created daily schedule along with staff breaks.
• Print all collateral for the day for tastings and lunches.
• Maintain retail inventory.

• Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
• Organized facilities preparation, refreshments and entertainment for gatherings with as many as Number guests.
• Directed team to set up and keep banquet space clean and presentable for guests.
• Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.

• Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

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• Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
• Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

• Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
• Managed accurate register and produced daily sales reports backing up inventory usage numbers.
• Orchestrated numerous private parties, business meetings and formal engagements.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Set up bar for operation, obtained cash bank and stocked service bar.

• Delivered clerical support by handling range of routine and special requirements.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Interacted with customers by phone, email or in-person to provide information.
• Completed clerical tasks such as filing, copying and distributing mail.

• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Used POS system to process sales, returns, online orders and gift card activations.