Jennalyn Villamar
GRAND SIERRA RESORT AND CASINO
Reno,NV
2
Languages
1
Certification
13
years of professional experience
Experienced hospitality professional with 12+ years of progressive experience in a high-volume casino environment. Trusted lead team member recognized for exceptional guest service, new-hire training, staffing and scheduling support, and cross-functional bartending expertise. Strong knowledge of alcoholic beverages, cocktail service, responsible alcohol practices, and beverage presentation. Demonstrated ability to support management, strengthen team performance, maintain service standards, and create memorable guest experiences while operating with a strong commitment to safety, compliance, and responsible service.
Work History
Lead Cocktail Server / Bartender
12 Years 9 Months- Deliver elevated, personalized guest service in a demanding, high-volume casino environment while consistently maintaining professionalism and service standards.
- Train and mentor new hires, helping team members develop the knowledge, confidence, and service skills required for successful performance.
- Partner with management on employee scheduling and staffing coordination, helping maintain appropriate coverage and operational efficiency.
- Provide bartender coverage as needed, demonstrating strong knowledge of alcoholic beverages, cocktails, beverage preparation, and responsible service practices.
- Apply extensive alcohol and beverage knowledge to provide informed recommendations and deliver quality cocktail service tailored to guest preferences.
- Serve as a trusted lead resource for coworkers by assisting with daily operations, answering questions, and reinforcing established procedures.
- Build strong guest relationships through attentive service, effective communication, and a polished, engaging hospitality approach.
- Successfully balance multiple guest needs and operational priorities while maintaining accuracy, efficiency, and attention to detail.
- Collaborate closely with servers, bartenders, supervisors, and management to promote a positive team environment and seamless guest experience.
- Apply responsible alcohol service, responsible gaming, safety, cybersecurity, and regulatory compliance practices in daily operations.
Education
Bachelor of Science - Hotel and Restaurant Management
Skills
Team Leadership & Training
Staff Scheduling Support
Guest Experience
Alcohol & Beverage Knowledge
Cocktail & Bartending Expertise
High-Volume Operations
Employee Mentoring
Responsible Alcohol Service
Responsible Gaming
Safety & Compliance
Customer Relations
Conflict Resolution
Team Collaboration
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Certification
Safety Training, Responsible Alcohol Server Awareness, Responsible Gaming Awareness, Title 31 Compliance, Human Trafficking Awareness, Cybersecurity Awareness for the Workplace
Timeline
Lead Cocktail Server / Bartender
GRAND SIERRA RESORT AND CASINO
12.2013 - CurrentRead More
UNIVERSITY OF SANTO TOMAS
Bachelor of Science from Hotel and Restaurant Management
Read More