Joanne Zhang
Comapne Trattoria
PENFIELD
2
Languages
5
years of professional experience
Adaptable professional with experience in fast-paced customer service environments. Known for strong attention to detail and problem-solving abilities. Ready to leverage expertise in training and mentoring to enhance team performance and customer satisfaction.
Work History
Team Member
3 Months- Assisted customers with menu selections, demonstrating product knowledge.
- Operated point-of-sale system for accurate order processing and transactions.
- Prepared and blended smoothies to meet customer specifications.
- Maintained cleanliness and organization of workstations and equipment.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels, restocked supplies as needed to ensure availability.
- Trained new employees on operational procedures and customer service standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Restaurant Busser
3 Years- Cleared and reset tables promptly to support dining flow and enhance guest experience.
- Assisted servers in delivering food and beverages, ensuring timely service during peak hours.
- Maintained cleanliness of dining area, adhering to health and safety standards effectively.
- Collaborated with kitchen staff to facilitate efficient communication regarding table orders and special requests.
- Organized dining supplies and utensils, ensuring readiness for each shift to optimize service efficiency.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Front Desk Receptionist
2 Years- Managed front desk operations, ensuring exceptional customer service and satisfaction.
- Coordinated appointment scheduling, optimizing time management for clients and staff.
- Processed payments efficiently using point-of-sale systems, enhancing transaction accuracy.
- Maintained cleanliness and organization of reception area to create welcoming environment.
Education
High School Diploma
- Honor Roll [Throughout high school]
- Awarded [New York State Leadership Award]
- [Global Citizenship Scholarship] Scholarship Recipient
- Completed AP course in [Modern World History, US History, Language and Composition, Chemistry, US Government and Politics, Calculus BC, Biology]
- [98.034] GPA
- Extracurricular Activities: [Competitive Dancer at Fitzsimmons Dance Factory]
- [National Honor Society] Member
- [Spanish National Honor Society] Vice President
Skills
Customer service
Attention to detail
Organizing work stations
Team collaboration
Mentoring
Adaptability to change
Flexible schedule
Time management
Onboarding new staff
Fluent in Mandarin
Languages
Spanish
Limited Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Team Member
Smoothie King
07.2026 - CurrentRead More
Restaurant Busser
Comapne Trattoria
10.2023 - CurrentRead More
Front Desk Receptionist
Crystal Nails and Spa
01.2022 - 01.2024Read More
Penfield Senior High School
High School Diploma
Read More