Joannie Funderburk
Greatfalls,SC
Summary
Highly driven Logistics Clerk promoting undeniable abilities in building great relationships with shipping carriers and obtaining the most effective pricing. Possessing strengths in time management and accurately booking shipments to international locations. Looking for a challenging position at an exciting organization.
Overview
14
14
years of professional experience
Work History
Logistics Clerk 1 Lead Security
PerMar Security
Fort Mill, SC
01.2020 - Current
- Organized efficient delivery routes for drivers based on customer needs.
- Coordinated with carriers for timely pick up and delivery of goods.
- Ensured that all transportation activities are compliant with relevant regulations and laws.
- Recorded all customer shipping requirements for future reference so that only specific carriers would be used for deliveries.
- Volunteered to take on additional logistics responsibilities in absence of [Trained new employees, Investigated and reported any security breaches or suspicious activity, or any incidents ].
- Composed and prepared routine correspondence, letters and reports with job-related software
Call Center Customer Service Representative
Brothers Heating & Air Conditioning
Rock Hill, , SC
12.2016 - 06.2019
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Adhered to all company policies and procedures related to customer service.
- Identified potential opportunities for upselling products or services to customers.
Dispatcher/Scheduler/
Brown Logistics
Charlotte, NC
05.2010 - 02.2016
- Prepared daily work and run schedules.
- Reported delays, accidents or other traffic and transportation situations.
- Assigned drivers to appropriate routes based on customer needs.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Tracked changes in computer system to keep records current and accurate.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Great Falls High School
South CarolinaAssociate of Applied Science -
York Technical College
Rock Hill, SCSkills
- Skilled in Microsoft/Excel
- Carrier Partnerships
- Shipment Scheduling
- Supplier Partnerships
- Logistics Reporting
- Receiving Operations
- Data Entry
- Security Operations
- Patrolling
- CCTV Monitoring
Timeline
Logistics Clerk 1 Lead Security
PerMar Security
01.2020 - Current
Call Center Customer Service Representative
Brothers Heating & Air Conditioning
12.2016 - 06.2019
Dispatcher/Scheduler/
Brown Logistics
05.2010 - 02.2016
High School Diploma -
Great Falls High School
Associate of Applied Science -
York Technical College
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