Joan Quiceno
Harmony,USA
Summary
Encouraging and analytical problem-solver with a talent for team building, leadership, and motivation. Excellent customer relations aptitude and relationship-building skills foster positive connections with clients. Proficient in independent decision-making and sound judgment, consistently contributing to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
12
12
years of professional experience
Work History
Residential Property Manager
Capitol Acres
St. Cloud, Florida
01.2023 - Current
- Oversaw management of 4 properties while providing general service to tenants.
- Ensured compliance with local housing laws and regulations regarding health and safety standards
- Implemented marketing strategies to increase occupancy rates and maximize rental income while minimizing expenses in all 4 properties.
- Negotiated contracts with suppliers for goods, services, and equipment needed for the upkeep of residential properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Organized community events to promote a sense of community among residents.
- Prepared documents for evictions when necessary in accordance with legal requirements.
- Utilized conflict resolution techniques to mediate disputes between tenants.
Seasonal Amazon FC Associate
Amazon
Melbourne, FL
10.2024 - 01.2025
- Utilized problem-solving techniques effectively when faced with challenging situations on the job
- Assisted in training new employees on the proper use of equipment, safety protocols
- Managed multiple tasks efficiently in fast-paced environment, utilizing excellent organizational and time management skills
- Identified ways to improve efficiency in operations and implemented process changes
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
Administration Manager
Prospektive Inc.
Remote
01.2014 - 01.2024
- Company Overview: Remote
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Maintained database of client contact information with accuracy and attention to detail
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Established professional and collaborative working relationships with company associates and external parties
Education
AA - Airport Management/ Air Traffic Control
Vaughn College
12.2017
Skills
- Project Management Leadership
- Fair housing compliance
- Service Excellence
- Talent Acquisition
- Performance Evaluation
- Microsoft Office Proficiency
- Proven Sales Skills
- Marketing and advertising
- Staff management
- Skilled multi-tasker
- Multi-family property management
- Proactive Problem Solver
- Proficient in Verbal and Written Communication
- Resident relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Seasonal Amazon FC Associate
Amazon
10.2024 - 01.2025
Residential Property Manager
Capitol Acres
01.2023 - Current
Administration Manager
Prospektive Inc.
01.2014 - 01.2024
AA - Airport Management/ Air Traffic Control
Vaughn College